Urgent Hirings for Gujarati Language Team Leader Bpo Operations for Mehsana (Gujarat) Contact to HR at (phone hidden)
Job Title: BPO Team Leader Electricity Process (Gujarati Language)
Company: Cyfuture India Pvt Ltd
Location: Mehsana, Gujarat
Salary: 30,000 35,000 per month
Job Summary:
Cyfuture India Pvt Ltd is hiring Team Leaders for the Processcustomer support process at our Mehsana center. You will manage a team of Customer Service Associates, monitor daily performance, ensure SLA/KPI adherence, and handle escalations for Uttar Gujarat Vij Company Limited operations.
Key Responsibilities:
-Supervise and mentor a team of 15-20 agents on voice/non-voice process
-Track real-time performance on AHT, Quality, CSAT, and productivity metrics
-Conduct coaching, briefings,
and performance reviewsResolve customer escalations and coordinate with Process stakeholders
-Prepare shift reports and maintain process compliance
Requirements:
-Graduate with 2+ years of BPO experience, minimum 1 year as TL
-Robust leadership, communication, and problem-solving skills Fluency in Gujarati, Hindi, and English mandatory
-Knowledge of MS Excel and MIS reportingPrior experience in utility/telecom/power sector preferred
-Willingness to work in rotational shifts
Benefits:
-Fixed salary + performance incentives
-Career growth opportunities within Cyfuture
Interested candidates Can Share their resume to me at
[email protected] OR Can Call or whatsapp at (phone hidden)
📌 Bpo Ops Team Lead For Mehsana Gujarat II Contact To HR priya II (Ahmedabad)
🏢 Cyfuture
📍 Ahmedabad