BILLING STAFF — i'Deli Cafe

Join Our New Kakkanad Outlet

We are opening a new i'Deli Cafe outlet in Kakkanad, Kochi, and are looking for a responsible, detail-oriented, and customer-focused Billing Staff member to join our team.

The role requires accuracy, efficiency, good communication, and a strong commitment to delivering a smooth and welcoming guest experience.

Billing & Cash Handling

- Handle all customer billing and payment transactions accurately and efficiently while ensuring that bills are processed correctly and promptly.
- Generate customer bills accurately through the POS/billing system.
- Accept and process cash, card, UPI, and other approved payment methods.
- Verify bills, prices, discounts, offers, taxes, and payment details before completing transactions.
- Maintain accurate cash and payment records throughout the shift.
- Perform cash counting and reconciliation at the beginning and end of each shift.
- Ensure proper handling and security of cash and payment receipts.

Guest Experience
- Provide friendly, professional, and efficient service to every guest at the billing counter.
- Greet guests warmly and assist them with billing-related queries.
- Communicate clearly and courteously with customers.
- Handle billing concerns, corrections, and basic customer complaints professionally.
- Ensure a smooth and efficient checkout experience, particularly during busy periods.
- Maintain a positive and welcoming attitude at all times.

POS & Order Management
- Operate the restaurant's POS and billing systems efficiently and accurately.
- Enter and process orders correctly.




- Coordinate with service and kitchen teams regarding order requirements or billing corrections.
- Verify order details before finalising bills.
- Process cancellations, voids, discounts, refunds, and corrections according to company procedures.
- Ensure all transactions are properly recorded in the system.

Daily Reporting & Reconciliation
- Maintain accurate records and support the outlet's daily financial closing procedures.
- Prepare daily billing and collection reports.
- Reconcile cash, card, UPI, and other payment collections.
- Report discrepancies immediately to the Restaurant Manager or authorised supervisor.
- Maintain proper records of receipts, bills, and payment transactions.
- Assist with daily closing procedures and documentation.

Coordination & Teamwork
- Work closely with the restaurant team to ensure smooth and efficient operations.
- Coordinate with the service team regarding orders and guest requirements.
- Communicate with the kitchen team when clarification is required.
- Support the Restaurant Manager and supervisors with billing-related operational requirements.
- Assist the team during peak hours whenever required.

Accuracy & Compliance
- Maintain high standards of accuracy, discipline, and compliance with i'Deli Cafe operating procedures.
- Follow all billing, cash-handling,



and POS procedures.
- Ensure that no transaction is processed without proper authorisation.
- Maintain confidentiality of financial and customer information.
- Follow company policies regarding discounts, complimentary items, refunds, and cancellations.
- Report any suspected errors, discrepancies, or irregularities promptly.

Counter & Outlet Presentation
- Maintain a clean, organised, and professional billing area.
- Keep the billing counter clean and well organised.
- Ensure POS equipment, receipt printers, and other billing equipment are maintained properly.
- Maintain skilled grooming and personal presentation.
- Ensure the billing area reflects the clean and premium image of i'Deli Cafe.

Experience
- 1–3 years of experience in billing, cashier, restaurant, café, retail, or hospitality operations preferred.
- Experience using POS or restaurant billing software is an advantage.
- Previous experience in a café, restaurant, QSR, or premium hospitality environment will be an added advantage.
- Freshers with strong communication skills and a willingness to learn may also be considered.

Education
- Plus Two / Higher Secondary or equivalent preferred.
- Diploma or Bachelor's degree will be an advantage.
- Relevant experience and demonstrated ability may also be considered.

Job Type
- Full-time, Permanent

Work Location
- Kakkanad, Kochi, Kerala
- In person

Shift Availability
- Day Shift
- Evening Shift
- Night Shift

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Flexible schedule
- Food provided

Work Location: In person

📌 Billing Associate (Kakkanad)
🏢 i'Deli Cafe
📍 Kakkanad