Role summary

Youre the person who understands business and clearly defines business objectives of the project (what needs to be done and why it needs to be done) and then turns it into a live, working deployment. Youre a good planner and you plan each project with internal teams (engineering, product, project managers) and then ensure execution happens as per timelines. You will maintain strict adherence to project tracking, client communication within business defined SLAs to ensure no delays and prevent scope creep.

You are a process driven person who creates documents/SOPs and strictly abides by it. You firmly believe in no documentation, no work.

You are the account owner and will own end-to-end implementation of Provakils platform for enterprise clients from the initial kick-off call through requirement gathering, configuration, UAT, sign-off, and go-live. Your job is to make sure every client goes live successfully, on time, and with full confidence in the product. You are a go getter and ensure things get done as per plan. You require minimal supervision.

What youll do

Implementation & go-live

- Own the end-to-end implementation lifecycle for assigned enterprise clients: kick-off call, scoping, configuration, data migration, UAT sign-off, and go-live.
- Run structured kick-off calls with client stakeholders to align on scope, timelines, ownerships, milestones, and success criteria.
- Gather detailed requirements from clients, understand As-Is workflows, design To-Be process by solutioning with engineering/product teams.
- Work with internal teams (Sales, Product, Engineering, Support) to configure the platform.
- Prepare documentation and ensure checklists are followed.
- Coordinate and manage UAT cycles, facilitate client testing, track issues, and ensure sign-off before go-live.
- Drive go-live execution: final data validation, user setup, launch communication, and hypercare support.

User Manuals and Training & adoption

- Plan and deliver training sessions for client users tailored to their role and how theyll use the platform day-to-day.
- Create client-specific onboarding materials, user guides, and workflow documentation where needed.

Client Relationship Management

- Build trusted relationships with client stakeholders across levels from day-to-day project managers to senior leadership and executive sponsors.




- Serve as the primary point of contact for your clients throughout the implementation phase.
- Communicate project progress clearly and proactively to both client and internal stakeholders.
- Handle escalations during implementation: own the issue, coordinate resolution across internal teams, and follow through until closed.

Internal Collaboration & Process Improvement

- Work closely with Sales to ensure smooth handover of new accounts - fill sales checklist, understand what was sold, what was promised, and what the client expects.
- Partner with Engineering and Product to relay implementation feedback, common client requests, and product gaps.
- Maintain accurate project trackers, implementation timelines, and status reports for all assigned accounts.
- Identify patterns across implementations and contribute to improving the implementation playbook, templates, and processes.

What success looks like in your first 60 days

First 30 days

- Complete onboarding and develop a thorough understanding of Provakils product, its modules, configuration options, and how enterprise clients use it.
- Shadow ongoing implementations to understand the current process: kick-off calls, requirement gathering sessions, UAT cycles, and go-live procedures.
- Get assigned your first client accounts and review their scope, contract terms, and implementation timelines.
- Build working relationships with internal teams : Product, Engineering, and Sales.
- Familiarise yourself with implementation trackers, project templates, and reporting workflows.

Days 31-60

- Own at least 2-3 less complex implementation (1-2 weeks TAT from kickoff to go-live).
- Independently run scoping sessions and translate client needs into platform configuration requirements.
- Deliver your first client training session.
- Provide your manager with a status report on all assigned accounts including timelines, risks, and blockers.

Must-have skills

- 24 years of experience in project planning, stakeholder management, client implementation, onboarding, or project management in a B2B SaaS company.




- Experience managing end-to-end implementation or onboarding projects for enterprise client.
- Ability to gather and document client requirements in a structured way and translate them into actionable tasks for internal teams.
- Strong communication and presentation skills, youll be running kick-off calls, stakeholder management, training sessions, and status reviews with senior client stakeholders.
- Project management discipline: you track timelines, follow up on dependencies, flag risks early, and keep implementations on schedule.
- Problem-solving mindset - when an implementation hits a blocker, you own the resolution rather than waiting for someone else to fix it.
- Willingness to travel for on-site client meetings, training sessions, and go-live support as needed.

Good-to-have skills

- Experience implementing SaaS products for enterprise legal, compliance, or GRC teams.
- Experience working with multiple client stakeholders simultaneously - legal teams, IT teams, procurement, and C-suite.
- Understanding of data migration processes and common challenges in enterprise software deployments.
- Masters degree in Business, Technology, or a related field.

What youll learn in this role

- Project Planning, managing complex enterprise implementations where multiple stakeholders need to be coordinated simultaneously.
- Deep product and domain knowledge youll understand how large enterprises run their operations and how technology transforms those workflows.
- Client-facing skills that combine project management, consulting, and relationship building a strong foundation for a career in client engagement, customer success, or solutions consulting.

About Provakil Provakil is a recent-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts, trademark and patent registries, and other sources of public legal data.

The platform is equipped with advanced ML/AI capabilities for intelligent document review, IP watch & search, case law research, and other use cases. Provakil is trusted by over 100 companies and 50 law.firms to manage different aspects of their legal operations.

https://provakil.com/

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