Job Summary The Content Delivery Lead I supports the planning, organization, and execution of production activities for online professional services content. This hands-on role independently prepares and quality-checks content, manages files and media, maintains production tooling, and keeps assigned work moving through established workflows. Success is defined by accurate, high-quality delivery assets, strong attention to detail, timely follow-through, and early identification of risks and technical issues.

Responsibilities

40-60% of your time will include:

- Creating, maintaining, and organizing content libraries, including active and archived data and assets, and preparing files, media, and metadata for production readiness.
- Supporting delivery tooling and workflow management across Jira, Smartsheet, Confluence, Salesforce, and Microsoft 365; maintaining accurate trackers, boards, documentation, and status information.
- Conducting detailed quality assurance checks and making trained corrections using tools such as Articulate Rise; validating links, media playback in Brightcove, accessibility, formatting, and functional interactions.

25-35% of your time will include:
- Contributing to continuous improvement by identifying opportunities to improve production processes, templates, documentation, and individual workflows, including appropriate use of AI tools to increase productivity and reduce manual effort.
- Preparing and maintaining clear documentation and knowledge-sharing materials, so processes and production standards are consistent and repeatable.

15-25% of your time will include:
- Technical Diagnostics: identify defects, errors, and delivery issues during QA and production readiness checks; diagnose issues across tools, workflows,



and platforms; independently resolve common issues; partner with Senior Delivery Leads and Engineering to validate fixes; verify resolutions; and escalate complex problems appropriately.

What You'll Need

- Bachelor's degree or equivalent experience.
- Minimum 3 years of experience in digital content production, EdTech product delivery, operations, project coordination, or related field.
- Working knowledge of production and workflow tools, with experience learning and working across multiple platforms such as Jira, Smartsheet, Salesforce, Confluence, Microsoft 365, Articulate Rise, and Brightcove.
- Solid problem-solving and QA skills, including the ability to diagnose common delivery issues, follow established processes, and know when to escalate.
- Strong organizational, written communication, and follow-through skills, with the ability to manage multiple priorities and meet established timelines independently.
- Ability to work effectively in a fast-paced environment, manage assigned work independently with limited day-to-day direction, and communicate risks or blockers early.
- Ability to lead or coordinate small projects with a clearly defined scope.

Knowledge and Skills

- Thorough understanding of digital content production, file management, metadata, and quality assurance principles.
- Excellent written communication and organizational skills, with strong attention to detail, follow-through, and the ability to work independently.
- Proficiency with Microsoft 365 and demonstrated ability to work across multiple business and content platforms.
- Working knowledge of Jira and Smartsheet, including maintaining boards, trackers, and production status information.
- Familiarity with Lean Agile practices.
- Familiarity with Salesforce, Confluence, Articulate Rise, Brightcove, and related content or business systems.
- Familiarity with project management and agile delivery principles.
- Ability to diagnose and troubleshoot delivery issues across tools, workflows, content, media, and dependencies.
- Ability to use AI tools appropriately to improve productivity, documentation, QA, and production workflows.

📌 Assoc Content Delivery Lead (Pune)
🏢 HMH Technology Private
📍 Pune