- Foreclosure team supporting a leading US-based banking client. The process involves reviewing, validating to ensure accuracy, compliance and service-level adherence
- US Mortgage
- Bankruptcy
- Case Intake &
- Screening
- Documentation &
- Proof of Claim Support
- Plan Review &
- Post-Discharge Activities
- Foreclosures
- Default Setup &
- Case Intake
- Document Preparation &
- QC
- Post-Sale &
- Reporting Support
Roles &
- Responsibilities:
Analyst / Sr Analyst
- Review and process delinquency & bankruptcy notification requests
- Validate foreclosure triggers and investor timelines
- Validate case type (Chapter 7 / 13) and borrower status
- Handle complex cases and exceptions
- Perform data validation and exception handling
- Provide on-the-floor support and mentoring other team members
- Meet daily productivity and quality targets
- Ensure team adherence to SLA and process guidelines as well as US banking compliance standards
- Communicate discrepancies or process deviations timely
- Act as the first point of contact for escalations
- Collaborate with Training and Quality teams to improve process accuracy
Eligibility:
- Graduates (any stream)
- Strong attention to detail and good typing speed (2530 WPM)
- 2 years of relevant BPO/back-office experience (preferably in banking)
- Solid domain knowledge in Mortgage | Bankruptcy | Foreclosure | Loss Mitigation
- Excellent analytical and reporting skills
- Prior experience as SME/quality checker/process trainer is a plus