Position: Full-time, Hybrid | Lower Parel, Mumbai

Paper Plane Tales is looking for an Account & Project Management Lead to keep our client work, teams and timelines moving smoothly.

You should have 4+ years of experience in a digital marketing agency, creative studio or similar environment , with strong experience in account management, client servicing and project management.

This is a role for someone who genuinely enjoys making things happen . Someone who can look at 10 moving pieces, figure out what needs to happen next, get the right people moving, spot problems early and keep everyone aligned.

Project & people management are the most important skills for this role.

You should also have a good understanding of brand-building and digital marketing services including branding, websites & technology, campaigns, social media, content, performance marketing and more.

Creative and strategic thinking, experience working with freelancers, and an understanding of agency commercials are a bonus.

We're looking for someone who can keep the trains on track ? and the people on the train happy ?

The agency: Paper Plane Tales is a boutique, strategy-first creative agency that builds and curates teams of experts for fast-growing brands.

We work across brand strategy, creative, content, social media, campaigns, websites, technology and digital marketing.

We hire selectively, and culture fit is key to us.

Role title: Account Management Lead

Position: Full-time, hybrid (Lower Parel, Mumbai)

Skills:

- Project management and operational efficiency
- Creative ideation and basic knack for content
- Presentation and pitch decks
- Great people skills
- An eye for detail

Job Role: Account & Project Management

- Own end-to-end execution of client projects,



from planning to delivery
- Build and manage project timelines, task lists and priorities
- Coordinate internal teams, freelancers and external partners
- Keep deliverables moving and proactively identify delays, dependencies and bottlenecks
- Ensure briefs are clear and teams have what they need to execute
- Maintain visibility on project status, budgets, timelines and key deliverables
- Escalate issues early and come to the team with solutions, not just problems

Client Management

- Manage day-to-day client communication and relationships
- Keep clients updated on progress, timelines and deliverables
- Understand client requirements and translate them into clear internal actions
- Identify opportunities to improve the account experience and grow the relationship

Team & Freelancer Management

- Coordinate and manage internal teams across multiple projects
- Work with PPT's freelancer network to identify, brief and manage the right talent for projects
- Ensure teams have clear ownership, timelines and expectations
- Keep people accountable while maintaining a healthy working relationship

Strategy & Growth

- Bring strategic and creative inputs where relevant
- Understand PPT's services well enough to identify opportunities for upselling and cross-selling
- Support new business pitches, presentations and proposals
- Contribute to account planning and growth discussions

Paper Plane Tales brand

- Support marketing and brand-building initiatives for Paper Plane Tales
- Help improve internal processes and ways of working as the agency grows

Apply on LinkedIn OR email us on [email protected] with your profile and highlight work experience relevant to our job role. Please don't do both.

Website:

paperplanetales.com

📌 Account Management Lead [Creative & Digital Agency] (Mumbai)
🏢 Paper Plane Tales
📍 Mumbai