We are looking for a Customer Relationship Manager (CRM) to manage customer interactions, improve customer satisfaction, and support sales and dealership operations. The ideal candidate should have robust communication and coordination skills, a customer-focused approach, and preferably experience in the automobile dealership industry.

- Manage customer enquiries, leads, follow-ups, and relationship activities.
- Coordinate with the Sales, Service, and Finance teams to ensure smooth customer experience.
- Maintain regular follow-up with prospective and existing customers.
- Handle customer queries, complaints, and feedback professionally.
- Monitor lead status and ensure timely follow-up and conversion.
- Maintain accurate customer records in CRM/DMS systems.
- Coordinate vehicle bookings, deliveries, and post-sales follow-up.




- Conduct customer satisfaction calls and collect feedback.
- Support customer retention and referral activities.
- Prepare and maintain daily/weekly/monthly CRM reports.
- Ensure timely communication of offers, campaigns, service reminders, and dealership updates.
- Identify customer concerns and coordinate with relevant departments for resolution.
- Maintain high standards of customer service and professionalism.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Customer relationship management: 3 years (Preferred)

Work Location: In person

📌 Customer Relationship Manager (Kochi)
🏢 Indel Automotives
📍 Kochi