Key Responsibilities:

- Handle customer calls in a skilled and efficient manner
- Address customer queries, concerns, and complaints with a problem-solving approach
- Document preparation
- Maintain accurate records of customer interactions and follow-ups
- Provide timely and relevant information to customers to resolve their issues
- Work collaboratively with other teams to escalate and resolve complex issues
- Meet performance targets, including customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th pass and 6 months - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

- Health insurance
- Leave encashment

Work Location: In person

📌 Customer Care Executive (India)
🏢 CAPRICORN IDENTITY SERVICES PRIVATE
📍 India