VCare Hair & Skin Clinics is one of the world’s leading multi-speciality clinic chains with over 20 years of expertise in advanced hair and skin treatments. The organization uses FDA-approved equipment and follows international standards, with ISO 9001:2008 certification.
With a presence across South India and more than 86 clinics supported by 2700+ employees, VCare has successfully served over 1.5 million clients through personalized care delivered by experienced trichologists, cosmetologists, and medical professionals.
Role Summary
The Consultant Doctor is responsible for diagnosing hair and skin conditions, providing expert consultations, recommending appropriate treatments, and ensuring high levels of patient satisfaction through personalized care.
Key Responsibilities
- Conduct patient consultations by understanding concerns, medical history, and expectations.
- Diagnose hair and skin conditions and recommend suitable treatment plans.
- Educate patients on available treatments, products, and expected outcomes.
- Utilize in-depth product and service knowledge to address patient queries effectively.
- Promote clinic services and products aligned with patient needs.
- Handle and resolve patient complaints by identifying root causes and implementing solutions.
Maintain accurate records and submit daily, weekly, and monthly performance reports.
Provide feedback to management regarding product/service improvements and market trends.
Collaborate with Branch Managers and cross-functional teams to enhance customer experience.
Build and maintain long-term relationships with patients to ensure retention and satisfaction.