Job description:

Key Responsibilities:

- Answering incoming calls from customers in a skilled and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

- Excellent verbal and written communication skills in English.
- Fresher’s or experienced are welcome to apply.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable to work from office in Zirakpur/Panchkula/Dhakoli Location.




- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.

Education:

- Bachelor's degree in any field is preferred.

Salary & Benefits – Voice Analyst (US Voice Process)

- Holiday Pay: Double pay on National Holidays + compensatory off
- Insurance: ₹5 Lakh medical + ₹10 Lakh accidental cover; ESIC; option for family coverage

Job Types: Full-time, Fresher, Internship
Permanent

Pay: ₹14,000.00 - ₹22,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Assistant (India)
🏢 Winni.in
📍 India