Technical Support Engineer – JD & KRA

Job Responsibilities (JD)

- Provide desktop and laptop hardware/software support.
- Install, configure and troubleshoot Windows OS, applications and peripherals.
- Install, configure and troubleshoot IP & Analog CCTV, DVR/NVR and related systems.
- Troubleshoot basic LAN, Wi-Fi, switches, routers and connectivity issues.
- Attend onsite/customer technical support calls and resolve issues within TAT.
- Carry out CCTV/IT installation, shifting, maintenance and preventive maintenance.
- Update service tickets, prepare service reports and maintain technical documentation.
- Coordinate with customers and internal teams for timely issue resolution.




- Escalate complex/critical technical issues to the concerned senior team.
- Travel to customer locations/all-over locations as required.

Key Result Areas (KRA)

- TAT & Ticket Closure
- First-Time Resolution
- Customer Satisfaction
- Desktop/Laptop Support
- CCTV Installation & Troubleshooting
- Preventive Maintenance
- Service Documentation
- Material/Spare Management
- Customer & Team Coordination
- Overall Technical Support & Field Service

Pay: ₹250,000.00 - ₹350,000.00 per year

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Technical Support Engineer (Mysuru)
🏢 RAMAN IT
📍 Mysuru