- Achieve monthly and annual accessories sales and revenue targets.
- Develop and implement effective strategies to increase accessories sales.
- Coordinate with the Sales Team to promote accessories during vehicle sales and delivery.
- Understand customer requirements and recommend suitable accessories.
- Ensure proper follow-up with customers and timely resolution of complaints.
- Manage accessories inventory, stock levels, inward/outward movement and physical verification.
- Ensure accurate billing and proper documentation of all accessories transactions.
- Coordinate with the Workshop/Installation Team for timely and quality installation.
- Ensure accessories are installed correctly and vehicles are delivered as committed.
- Coordinate with approved vendors and suppliers for procurement and timely delivery.
- Monitor purchase prices, selling prices, margins and departmental profitability.
- Supervise, guide and motivate the accessories sales and installation team.
- Allocate daily responsibilities and monitor individual team performance.
- Prepare and submit daily, weekly and monthly sales, stock and performance reports.
- Monitor slow-moving, excess and damaged stock and take corrective action.
- Coordinate with Sales, Workshop, Accounts, CRM, Purchase and HR departments.
- Ensure compliance with company policies, processes and management instructions.
- Maintain high standards of customer satisfaction and professional service.
Required Skills
- Robust automobile accessories knowledge.
- Excellent sales and negotiation skills.
- Good customer handling and communication skills.
- Strong inventory and stock management capabilities.
- Leadership and team management skills.
- Good knowledge of MS Excel and reporting/MIS.
- Ability to achieve targets and work under pressure.
- Strong planning, coordination and problem-solving skills.
Qualification & Experience
- Graduate in any discipline; automobile/management qualification will be an advantage.
- 2–5 years of relevant experience in an automobile dealership/accessories department preferred.
Key Performance Indicators
- Accessories sales and target achievement.
- Revenue and profitability.
- Accessories sales per vehicle.
- Customer satisfaction and complaint resolution.
- Stock accuracy and inventory control.
- Installation quality and turnaround time.
- Team productivity and performance.
- Billing and documentation accuracy.