*1. Patient Handling & Reception*

- Greet patients, families and visitors with empathy and professionalism

- Register recent patients and update existing patient records in HMS (Hospital Management System)

- Guide patients to the correct department / doctor / diagnostic area

- Handle patient enquiries in-person, phone and WhatsApp

*2. Appointments & Coordination*

- Schedule, confirm and reschedule doctor appointments

- Manage OPD tokens and maintain doctor-wise appointment list

- Coordinate with doctors, nurses, lab, pharmacy and billing department

- Inform patients about waiting time and consultation fees

*3. Billing & Documentation*

- Collect consultation fees, handle cash / UPI / card payments

- Prepare bills, receipts and daily collection reports

- Maintain visitor register, admission/discharge records, and courier log

- Ensure confidentiality of patient information

*4. Administrative & Emergency Support*

- Answer phone calls and handle emergency enquiries

- Maintain clean,



calm and hygienic reception area

- Handle patient complaints politely and escalate to Front Office Manager if needed

- Support during emergency admissions

*Requirements & Skills:*

- Qualification: / Any Graduate UG&PG; (Diploma in Hospital Admin preferred)

- Experience: 0-3 years (Hospital / Clinic experience preferred, freshers can apply)

- Must have: Good communication in Tamil & English, Basic Computer & MS Excel, HMS knowledge

- Soft Skills: Compassionate, patient, well-groomed, able to work under pressure

- Ability to work in shifts (Morning / Evening / night/Rotational)

*Salary:* ₹12,000 - ₹15,000/month + Shift Allowance (as per experience)

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Provident Fund

Work Location: In person

📌 Front Office Receptionist (Dharmapuri)
🏢 Onehealth Hospital
📍 Dharmapuri