Profile: Operations Manager

Experience:

- 5-8 years of experience in operations management.
- Experience managing teams and multi-activity entertainment operations will be preferred.

Roles:

- Responsible for overseeing the end-to-end daily operations of the gaming zone, ensuring smooth opening, protected and efficient functioning of all attractions, excellent customer experience, and achievement of operational and revenue targets.
- Key responsibilities include team management, daily briefings, staff attendance and rosters, equipment and facility readiness, checklist compliance, and operational reporting across Arcade, Trampoline, Bowling, and other activity zones.
- Monitor revenue performance, identify operational gaps, and take corrective actions to improve productivity and profitability.
- Lead customer experience and service operations by supervising reception and activity areas, resolving customer queries and escalations, driving positive reviews, and maintaining high service standards.




- Ensure safety, hygiene, and maintenance standards through regular inspections, deep-cleaning schedules, preventive maintenance checks, and compliance with operational SOPs.
- Manage and develop the team through training, performance reviews, discipline management, manpower planning, and staff development, while maintaining effective communication across departments.
- Collaborate with Marketing and Business Development teams on campaigns, offers, loyalty programs, social media promotions, and corporate/school/college tie-ups to increase footfall, engagement, and revenue.

Qualification:

- Graduate / Bachelor’s degree preferred.
- Experience in operations management, preferably in a family entertainment centre, gaming zone, amusement park, bowling, trampoline park, or similar customer-facing facility.

📌 Operations Manager-Entertainment-Surat-7.8 LPA
🏢 Rishi Jobs
📍 Surat