Job Summary:

Cluster Sales Manager (CSM) is responsible for overseeing and driving sales performance across a designated cluster of properties or accounts. This role involves developing and implementing strategic sales plans, managing and motivating a sales team (if applicable), fostering solid client relationships, and ensuring the achievement of revenue targets. The CSM will analyze market trends, identify new business opportunities, and work closely with property-level teams to maximize sales efficiency and profitability within their cluster.

Key Responsibilities:

- Develop and execute comprehensive sales strategies for the assigned cluster to achieve and exceed revenue goals and market share objectives.
- Identify, pursue, and secure new business opportunities and accounts across all properties within the cluster, focusing on corporate, MICE, leisure, and group segments.
- Manage and nurture relationships with key clients, partners, and stakeholders, ensuring high levels of customer satisfaction and repeat business.
- Conduct regular market research and competitive analysis to identify trends, threats, and opportunities,



adjusting sales strategies accordingly.
- Collaborate closely with General Managers and property-level sales teams to ensure alignment of sales efforts, sharing best practices, and optimizing cross-selling opportunities.
- Monitor and analyze sales performance data, preparing detailed reports on sales activities, pipeline, forecasts, and results for senior management.
- Lead, mentor, and develop a high-performing sales team (if applicable), providing guidance, training, and performance feedback.
- Represent the cluster properties at industry events, trade shows, and client presentations to promote services and build brand awareness.
- Negotiate contracts and agreements with clients, ensuring favorable terms and adherence to company policies.
- Implement and manage CRM systems effectively to track client interactions, sales progress, and manage leads.
- Ensure all sales activities comply with company standards, ethical guidelines, and legal requirements.

📌 Cluster Sales Manager ( CSM ) (India)
🏢 Ghrig People Solutions
📍 India