- Handle inbound and outbound calls from patients and prospective customers.
- Explain clinic services and treatments in a clear and professional manner.
- Follow up with leads generated through social media, website, and other sources.
- Schedule and confirm patient appointments.
- Maintain regular follow-ups with interested patients.
- Record patient enquiries and update lead details in the CRM or register.
- Coordinate with doctors and the front desk team regarding appointments.
- Provide excellent customer service and maintain qualified communication.
- Achieve assigned calling and appointment conversion targets.
- Maintain confidentiality of patient information.