Key Responsibilities:

1. Guest Service & Brand Experience

- Ensure all guests receive service as per IHG Way of Clean and brand service standards.

- Handle VIP arrivals, guest complaints, and special requests promptly and professionally.

- Maintain high guest satisfaction scores (GSTS / Medallia targets).

- Ensure brand greetings and service touchpoints are followed consistently.

2. Operational Management

- Supervise Front Office, Housekeeping coordination, and F&B; during shift.

- Conduct daily shift briefings and ensure smooth handovers.

- Monitor room inventory, room status, and overbooking situations.

- Ensure compliance with SOPs and emergency procedures.

3. Team Leadership

- Guide and support team members during shifts.

- Ensure grooming standards and professional conduct as per brand guidelines.

- Assist in training recent associates on brand standards and service delivery.

4. Financial & Compliance

- Monitor daily cash handling, billing accuracy, and night audit coordination.





- Ensure adherence to internal controls and audit requirements.

- Support upselling initiatives to maximize revenue (IHG Rewards enrolments, room upgrades, etc.).

5. Safety & Security

- Ensure guest and employee safety at all times.

- Handle emergency situations (fire, medical, security issues) as per hotel SOP.

- Conduct routine property checks during shift.

Key Skills & Competencies:

- Strong leadership and decision-making ability

- Excellent communication and interpersonal skills

- Problem-solving and conflict resolution

- Guest-focused mindset

- Knowledge of PMS (Opera preferred)

- Understanding of IHG brand standards

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

📌 Duty Manager - Holiday Inn Express Hyderabad Hitec City (India)
🏢 Holiday Inn Express
📍 India