Senior UX Researcher – Subscriber Experience | Remote

Enjoy turning customer conversations into product decisions?
Then this could be a research opportunity worth exploring.

Refining Skills is hiring a Senior UX Researcher for an exciting project with The Epoch Times, a major media organisation with offices in New York and Houston.

You’ll have the opportunity to talk directly to customers, uncover what really drives subscription and engagement, challenge assumptions, and influence how digital products evolve.

What will you be working on?

The Epoch Times is revamping its digital membership experience across news, health, video, life & culture, games and newsletters.

Your research will help answer questions such as:

- Why do people subscribe?
- What makes them come back?
- What makes them stop engaging?
- What value do customers actually experience?
- Where are the gaps between what a product promises and what users need?

You’ll independently lead research including in-depth customer interviews, JTBD/switch interviews, usability testing, concept & prototype testing, observation and surveys.

Why this role is interesting

You’ll work with an international, cross-functional team spanning Product, Design, Analytics, Engineering, Editorial, Marketing and Customer Service — and collaborate directly with senior leadership including the CMO/CPO.

You'll also get the chance to:

✨ Own research from planning → participant strategy → fieldwork → synthesis → recommendations

✨ Conduct in-depth interviews with US customers

✨ Use JTBD and Value Proposition Canvas to uncover real customer needs





✨ Influence actual product decisions with evidence-backed insights

✨ Conduct usability, concept and prototype testing

✨ Help establish a continuous customer research practice

✨ Coach junior Product Managers and Designers on practical research skills

Who are we looking for?

We’re looking for someone with approximately 5–6 years of hands-on UX Research experience who can independently take a research problem and turn it into meaningful product insight.

You should have:

✔ Strong qualitative research and interviewing skills
✔ Experience influencing real product decisions
✔ Experience with usability testing
✔ Familiarity with JTBD and customer value frameworks
✔ Excellent spoken and written English
✔ Confidence interviewing and building rapport with US customers
✔ The ability to communicate complex findings clearly and concisely
✔ Experience mentoring or working with junior PMs/designers is a plus

Engagement

Significant: You should be available to conduct customer interviews during US time zones and collaborate with the New York team.

If you're someone who doesn't just want to collect user feedback, but wants to discover the story behind it and influence what happens next, we'd love to hear from you.

Apply with your CV + 1–2 relevant UX Research case studies.

And if this sounds like someone in your network — tag them, share this post or send it their way!

Sometimes the right opportunity is one referral away.

Apply now or refer someone who would be a great fit!

Pay: ₹1,600,000.00 - ₹1,900,000.00 per year

Benefits:

- Work from home

Work Location: Remote

📌 Senior UX Researcher — Subscriber Experience (India)
🏢 Refining Skills
📍 India