Job Summary

DreamDesk is looking for a Process Executive to support our student engagement, counselling and business processes. The role primarily involves outbound calling, communicating with prospective students and parents, generating office visits (footfalls), follow-ups and supporting the admission and counselling process.

The ideal candidate should have good communication skills, be comfortable making calls and have a target-oriented approach.

Key Responsibilities

- Make outbound calls to prospective students and parents.
- Understand students' educational requirements, interests and career goals.
- Explain relevant courses, educational opportunities and admission processes.
- Follow up regularly with interested students and parents.
- Generate and coordinate student footfalls/office visits.
- Maintain accurate records of calls, follow-ups, enquiries and student interactions.
- Coordinate with the Academic Counselling and Admission teams.
- Convert genuine enquiries into counselling appointments and office visits.
- Provide a professional and positive experience to students and parents.
- Make recruitment-related calls when required by the organisation.
- Maintain daily activity and performance reports.
- Use company-provided communication systems, CRM/tools and official SIM as instructed.
- Follow company policies,



attendance requirements and communication standards.

Performance Expectations

The Process Executive will be expected to maintain consistent daily calling and follow-up activity.

Key performance areas include:

- Outbound calling
- Contactable calls
- Student follow-ups
- Student footfalls
- Admission conversions
- Data and record accuracy
- Attendance and punctuality

Eligibility & Skills

- Minimum 12th pass / Graduate preferred.
- Freshers can apply; relevant calling, counselling, tele-calling or sales experience will be an advantage.
- Positive verbal communication skills.
- Comfortable speaking with students and parents over the phone.
- Basic computer knowledge.
- Ability to maintain records using Excel/Google Sheets/CRM.
- Target-oriented and self-motivated.
- Good follow-up and convincing skills.
- Ability to work effectively in a team.

What We Offer

- Fixed salary with performance-based incentives.
- Opportunity to develop skills in education counselling, student engagement and admissions.
- Training and professional development.
- Growth opportunities within the organisation.
- Performance-driven work environment.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Process Executive (Siliguri)
🏢 Dreamdesk
📍 Siliguri