Responsibilities

· Answering phones and explaining the product and services offered by the company.

· Contacting existing customers as well as prospective customers using scripts.

· Following up leads acquired via digital marketing

· Asking questions to the customer and understanding their specifications.

· Resolving queries and issues related to the products and services.

· Making recordings of all the sales phone calls and sales deals.

· Taking and processing product orders in a professional manner.

· Maintaining the database of the customers on a regular basis.

· Suggesting solutions based on customer’s needs and requirements.

· Great interpersonal skills.

· Exceptional oral and written communication skills.

· Strong organizational skills.

· Ability to work in a team or individually as and when required.

· Manage and handle multiple tasks.

· Outstanding problem-solving skills.

· Exceptional attention to detail.

· Hard-working individual.

· Good time management abilities.

· Strong decision-making skills.

· Ability to tolerate stress and pressure.

DUTIES OF ACADEMIC COUNSELLOR

- Assess academic and career needs of students.
- Responsible for the maintenance of information on the advising website.
- Interact in a positive manner with staff, students and parents.
- Organize information session,



collect advisor bios, oversee student adviser selection process, and register students for sections.
- Develop and implement an ongoing procedure and analysis for curriculum review, development, and/or revision as well as provide information needed for strategic planning.
- Ensure college compliance with all accreditation and regulatory agencies.

Skills Required :

- Multilingual proficiency (English, Hindi, other languages)

- Robust sales bent of mind, in order to understand and effectively communicate what company is offering to its prospective students and close applications.

- Approachable and vibrant personality.

- Ability to approach any situation with patience and very strong empathy.

- Passion to deliver the highest levels of customer service at all times.

- Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.

- Basic proficiency in MS Office Suite (Word, Excel, Powerpoint, ChatGPT) is preferable

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Education:

- Bachelor's (Preferred)

Experience:

- total work: 1 year (Preferred)
- Academic counseling: 1 year (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Academic Counselor (India)
🏢 Phoenix Graduate School Global
📍 India