- Respond to customer queries and concerns via email in a qualified and timely manner
- Ensure all responses are clear, accurate, and aligned with company policies and processes
- Maintain agreed Service Level Agreements (SLA) and Turnaround Time (TAT) for all customer

interactions

- Deliver high-quality customer experience to drive and maintain strong Net Promoter Score

(NPS) performance

- Handle customer complaints and escalations effectively with appropriate resolution
- Maintain proper documentation of customer interactions and follow-up actions
- Identify recurring issues and share feedback with internal teams for process improvements
- Adhere to compliance, quality, and audit guidelines in all communications
- Excellent written communication skills with strong grammar and attention to detail




- • Strong problem-solving and analytical abilities
- • Ability to handle high email volumes efficiently
- • Customer-centric mindset with a focus on quality and satisfaction
- • Familiarity with customer experience metrics like NPS
- • Ability to multitask and manage priorities in a fast-paced environment
- • Have a collaborative working spirit and can work seamlessly cross teams and functions to
- resolve sticky situations

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive : Bengali (India)
🏢 RV Group
📍 India