Position: Reservations & Front Office Executive

Department: Front Office / Reservations
Location: Pixotell Azzure Hotel, Panchgani

Key Responsibilities

- Handle room reservations through phone, WhatsApp, email and online booking channels.
- Respond promptly to guest enquiries and convert enquiries into confirmed bookings.
- Manage booking modifications, cancellations and payment follow-ups.
- Maintain accurate reservations and guest details in the hotel PMS.
- Handle guest check-ins and check-outs smoothly.
- Welcome guests professionally and provide excellent guest relations throughout their stay.
- Coordinate with housekeeping, restaurant and other departments for guest requirements.
- Handle guest requests, complaints and special arrangements efficiently.
- Promote hotel facilities, packages and additional services.
- Maintain front-office records, cash/payment details and daily reports.
- Ensure the reception/front desk remains professional, organised and guest-ready.

Candidate Requirements

- Good spoken and written English is mandatory.
- Previous hotel reservations/front-office experience is required.




- Solid communication and guest-handling skills.
- Good sales and booking-conversion ability.
- Basic knowledge of hotel PMS/OTA platforms will be an advantage.
- Well-groomed, disciplined and presentable.
- Comfortable working rotational 12 Hour shifts.
- Positive attitude with a strong focus on guest satisfaction.

Benefits

- Salary as mentioned
- Food provided
- Accommodation provided
- Performance incentives
- Provident Fund as applicable
- Career growth opportunities

We are looking for a confident, guest-focused professional who can efficiently handle both reservations and front-office operations while delivering a premium guest experience.

We are looking for a confident, guest-focused professional who can efficiently handle both reservations / Sales and front-office operations while delivering a premium guest experience.

Pay: ₹30,000.00 per month

Benefits:

- Food provided

Experience:

- Front Office & Reservations: 1 year (Preferred)

Language:

- Fluent English (Preferred)

Work Location: In person

📌 Reservations & Front Office Executive (India)
🏢 Pixotell Hospitality
📍 India