We’re looking for a detail-oriented, customer-focused Implementation Associate to join our Onboarding and Operations team. In this role, you’ll guide customers through onboarding, help them get the most from our services, and provide reliable support throughout their customer journey. You’ll also assist the operations team with day-to-day tasks and help keep internal processes running smoothly.

Company Description Filumart.com is a B2B sourcing and ERP-enabled platform that connects suppliers, buyers, and agents across global markets. The platform helps businesses discover verified suppliers, source products efficiently, manage enquiries, and streamline operations through a structured digital ecosystem. Designed for manufacturers, wholesalers, distributors, retailers, procurement teams, and business owners, Filumart.com supports more reliable and transparent ways of doing business. By combining supplier discovery with ERP-based business support, it helps sellers manage leads and listings while enabling buyers to find suitable suppliers for their needs. Filumart.com’s mission is to simplify B2B commerce by making sourcing, selling, and business management easier, faster, and more transparent.

Key responsibilities

- Welcome new customers and guide them through the onboarding process, including account setup and implementation.
- Train customers on how to use our products, services, and processes.
- Provide post-sales support, respond to customer questions, and help resolve issues or coordinate them with the right team.
- Maintain accurate customer records, account details, communications,



and follow-up notes.
- Track subscription renewal dates and send timely reminders to customers.
- Build strong customer relationships and support key account management, including regular check-ins and identifying customer needs.
- Coordinate with internal teams to ensure customer requests and operational tasks are completed on time.
- Assist the Operations team with daily activities, pending tasks, process coordination, and other administrative support.
- Monitor onboarding progress and customer requirements, and follow up to keep work moving.
- Identify recurring customer concerns or process gaps and share suggestions for improvement.
- Take on other customer support and operations responsibilities as needed.

What we’re looking for

- Strong communication and customer service skills.
- Graduate in any discipline.
- 1 Year Experience in similar role.
- Valuable organization and attention to detail, especially when maintaining records and tracking follow-ups.
- A proactive, dependable approach to managing multiple tasks.
- Comfort coordinating with customers and internal teams.
- Working knowledge of spreadsheets, email, and customer management or task-tracking tools.
- A willingness to learn the company’s products, services, and processes.

Success in this role means customers feel supported from onboarding through renewal, customer information stays accurate, follow-ups happen on time, and day-to-day operational tasks are handled reliably.

Pay: ₹21,850.23 - ₹31,726.37 per month

Work Location: In person

📌 Implementation Executive-Onboarding-Ops Team (India)
🏢 Filumart
📍 India