About the Role

SearchBlox is looking for a Knowledge Management Specialist to build, organize, maintain, and improve the company’s knowledge resources. The role will focus on making information easy to find, understand, and use across teams and customers.

Key Responsibilities

- Develop and maintain a centralized knowledge base for SearchBlox products and internal processes.
- Create and maintain product documentation, FAQs, user guides, SOPs, and technical content.
- Organize and structure information to improve searchability and accessibility.
- Work with Engineering, Product, Customer Support, and other teams to capture and document knowledge.
- Identify knowledge gaps and ensure information is accurate, current, and easy to understand.
- Establish and maintain knowledge management standards, templates, and processes.
- Support onboarding and employee knowledge-sharing initiatives.
- Analyze knowledge-base usage and continuously improve content based on user feedback.
- Leverage AI and search technologies to improve knowledge discovery and accessibility.

Required Skills

- 3+ years of experience in Knowledge Management, Technical Documentation, Content Management, or a similar role.




- Strong documentation and content organization skills.
- Experience working with knowledge bases, documentation platforms, or content management systems.
- Excellent written and verbal communication skills.
- Strong research, analytical, and information-organization skills.
- Ability to work with cross-functional teams.
- Valuable understanding of enterprise software and technology concepts.
- Experience with AI-powered knowledge management or enterprise search is an advantage.

Good to Have

- Experience with tools such as Confluence, SharePoint, Notion, or similar platforms.
- Experience in SaaS or enterprise software companies.
- Understanding of information architecture and content taxonomy.
- Experience with AI, enterprise search, or data management.
- Experience creating customer-facing product documentation.

Education

Bachelor’s degree in Information Technology, Computer Science, Business, Communications, or a related field, or equivalent experience.

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

- Health insurance
- Life insurance
- Paid time off
- Work from home

Work Location: Remote

📌 KNOWLEDGE MANAGEMENT SPECIALIST (India)
🏢 SearchBlox Software
📍 India