Role Summary

The L1 Network & Security Operations Engineer (Resident Engineer) or Remote support to clients from Office to provide first-level network and security operational support. The role involves continuous monitoring, incident handling, and coordination with internal teams and OEM/TAC while ensuring adherence to SLAs, SOPs, and customer operational requirements.

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Key Responsibilities

Network Operations

- Monitor and support onsite network infrastructure including Firewalls, Routers, Switches, and SD-WAN devices.
- Perform first-level troubleshooting for LAN, WAN, Internet, VPN, and P2P connectivity issues.
- Validate interface status, routing, NAT, and basic firewall rules as per approved procedures.
- Coordinate with ISPs and service providers for link issues and outages.
- Perform basic configuration checks and post-change validations under supervision.

Security Operations

- Monitor security logs, alerts, and events from firewalls, VPN gateways, and SIEM platforms.
- Perform initial analysis of security alerts and escalate incidents as per severity matrix.
- Support VPN user issues (GlobalProtect / SSL VPN / IPSec).
- Ensure security policies are enforced and report any deviations or anomalies.
- Assist L2/L3 teams during security incidents by providing logs and onsite support.

Incident & Ticket Management

- Act as the primary onsite point of contact for network and security incidents.
- Log, update, and track incidents and service requests in the ticketing system.




- Perform initial troubleshooting and resolution within defined SLAs.
- Escalate issues to L2/L3 teams and OEM/TAC with complete diagnostics.
- Participate in incident bridge calls and provide real-time onsite updates.

Onsite & Operational Support

- Perform routine health checks and physical verification of network/security devices.
- Support planned maintenance, downtime activities, and change implementations.
- Maintain shift handover documents, daily status reports, and operational logs.
- Coordinate with customer IT teams and internal stakeholders.
- Ensure compliance with customer policies, security standards, and access controls.

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Required Skills & Knowledge

Technical Skills

- Solid fundamentals of TCP/IP, OSI model, DNS, DHCP, NAT, and routing.
- Basic to intermediate knowledge of firewall platforms (Palo Alto / Fortinet / Check Point).
- Understanding of VPN technologies (IPSec, SSL VPN).
- Familiarity with SD-WAN concepts is an advantage.
- Exposure to monitoring and SIEM tools is preferred.

Tools & Platforms

- Network and security monitoring tools.
- Log analysis and troubleshooting utilities.

Qualifications

- Bachelor’s degree in IT, Computer Science, or related field.
- 1–3 years of experience in Network / Security Operations.
- Freshers with strong networking and security fundamentals may be considered.
- Certifications preferred:
- CCNA / Network+
- Palo Alto PCNSE

Budget:- 3.5 to 4 LPA

📌 ENGINEER TECHNICAL SUPPORT (India)
🏢 Network Techlabs
📍 India