JOB DESCRIPTIONCustomer Support Executive

Department: Customer Support / Sales Support
Experience: Fresher – 2 Years
Qualification: Graduate in any discipline
Location: Mumbra / Thane
Reporting To: Customer Support Manager / Management

1. Job Purpose

To handle customer queries, provide timely support, coordinate with internal teams, and maintain accurate customer-related records and reports.

2. Key Responsibilities

- Handle customer calls, emails, WhatsApp messages, and inquiries professionally.
- Understand customer requirements and provide appropriate information or assistance.
- Coordinate with Sales, Service, Production, and other departments for customer requirements.
- Follow up on customer inquiries, orders, quotations, deliveries, and service requests.
- Maintain and update customer data, records, and reports in Excel.
- Prepare daily, weekly, and monthly reports as required.
- Track pending customer queries and ensure timely follow-up.
- Maintain proper documentation of customer communication and service requests.
- Escalate unresolved issues to the concerned senior or department.
- Provide regular updates to customers regarding order/service status.




- Perform other customer-support and administrative tasks assigned by Management.

3. Required Skills

- Graduate in any discipline.
- Good knowledge of MS Excel and basic MS Office.
- Good verbal and written communication skills.
- Good customer-handling and interpersonal skills.
- Basic computer knowledge.
- Good follow-up and coordination skills.
- Ability to maintain records accurately.
- Positive attitude and willingness to learn.
- Ability to work independently as well as in a team.

4. Key Performance Indicators (KPI)

- Timely response to customer queries.
- Customer satisfaction and qualified communication.
- Accuracy of customer records and Excel reports.
- Timely follow-up on pending requests.
- Effective coordination with internal departments.
- Proper documentation and reporting.

5. Preferred Candidate Profile

The ideal candidate should be graduate, confident in communication, comfortable working on MS Excel, organized, responsible, and customer-focused.

+91-XXXXXXXXXX : Whatsapp your resume

Pay: ₹9,893.59 - ₹15,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Care Executive (India)
🏢 BURAK METERING PRIVATE
📍 India