Customer Support Team Leader – Job Description

Company: ADA Tech Solution
Job Type: Full-Time
Work Location: Cosmos Bank, University Road, Pune
Experience: Minimum 1–2 years

Job Summary

ADA Tech Solution is looking for an experienced and responsible Customer Support Team Leader to lead a team of customer support executives. The candidate will be responsible for monitoring team performance, handling escalations, supporting team members, and ensuring excellent customer service.

Key Responsibilities

- Lead and manage a team of customer support executives.
- Monitor daily team performance, productivity, and service quality.
- Ensure timely and effective resolution of customer queries and complaints.
- Handle escalated customer issues and provide appropriate solutions.
- Provide coaching, guidance, and regular feedback to team members.
- Track team targets, KPIs, productivity, and attendance.
- Prepare daily/weekly performance reports and share updates with management.
- Identify performance gaps and take corrective actions.
- Coordinate with internal teams to resolve customer-related issues.
- Maintain a positive, professional, and customer-focused work environment.

Requirements





- Minimum 1–2 years of experience in customer support, team handling, or a similar role.
- Strong verbal and written communication skills.
- Good leadership and people-management abilities.
- Robust problem-solving and decision-making skills.
- Ability to handle pressure and meet performance targets.
- Good knowledge of MS Excel, Word, and other MS Office tools.
- Ability to handle customer escalations professionally.

Key Skills

Customer Support | Team Handling | Leadership | Escalation Management | Communication | Customer Service | Team Performance | MS Excel | Problem Solving

Why Join ADA Tech Solution?

- Opportunity to lead and develop a customer support team.
- Professional and growth-oriented work environment.
- Opportunity to develop leadership and customer-management skills.

How to Apply

Interested candidates can share their updated CV or contact HR:

HR – Purwa
Email: [email protected]
Contact: 98500020704
Location: Cosmos Bank, University Road, Pune

Job Type: Full-time
Work Mode: Work From Office

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Team Leader - Customer Support (India)
🏢 ADA Tech Solutions
📍 India