Client Relationship Manager – Hybrid PositionAbout Zenerom

Zenerom Digital Marketing LLC is a UAE-based digital marketing and branding agency headquartered in Dubai, with a growing branch office in Kochi, India. We work with businesses across the GCC, delivering branding, digital marketing, website development, and business growth solutions.

About the Role

We are looking for a Client Relationship Manager who can build and maintain strong relationships with clients and ensure clear, consistent communication throughout their journey with Zenerom.

This is a hybrid position, involving both office-based and remote work.

The ideal candidate should have excellent communication and client-handling skills, be proactive in understanding client requirements, and be able to coordinate effectively with internal teams to ensure client satisfaction and smooth project execution.

Minimum 1 year of relevant experience is required.

Key Responsibilities

- Manage and maintain strong relationships with existing clients.
- Act as a key point of contact between clients and internal teams.
- Communicate with clients regularly through calls, WhatsApp, email, and meetings.
- Understand client requirements, expectations, and feedback clearly.
- Communicate client requirements accurately to the respective internal teams.
- Follow up with clients regarding ongoing projects, approvals, feedback, and pending requirements.
- Provide clients with regular updates on project progress.
- Coordinate with designers, developers, SEO, social media, and marketing teams.
- Handle client concerns and coordinate with the relevant team to resolve issues.




- Identify opportunities to improve client experience and strengthen long-term relationships.
- Maintain proper records of client communication, requirements, feedback, and follow-ups.
- Ensure timely communication and follow-up on all client-related matters.

Requirements

- Minimum 1 year of experience in client relationship management, account management, customer success, or a similar role.
- Excellent verbal and written communication skills in English.
- Strong client-handling and interpersonal skills.
- Confident and professional communication over calls, WhatsApp, email, and meetings.
- Ability to understand client requirements and communicate them clearly to internal teams.
- Strong follow-up and coordination skills.
- Good organizational and time management skills.
- Ability to manage multiple clients and tasks simultaneously.
- Robust problem-solving skills.
- Positive attitude, professionalism, and willingness to learn.
- Experience in a digital marketing, branding, advertising, or agency environment will be an added advantage.

What We Offer

- Hybrid working opportunity.
- Opportunity to work with international clients across the UAE and GCC.
- Exposure to digital marketing, branding, and business growth projects.
- Collaborative and supportive work environment.
- Career growth and continuous learning opportunities.
- Performance-based incentives.

If you are a confident communicator who enjoys working with clients, building strong relationships, and ensuring a smooth client experience, we'd love to hear from you.

Website: www.zenerom.ae

Pay: ₹15,000.00 per month

Work Location: In person

📌 Client Relationship Manager (Hybrid) (India)
🏢 Zenerom Creative Lab
📍 India