Job Description – SMR / CRE (Workshop)

Position: SMR / Customer Care Executive
Industry: Automobile / Workshop

Key Responsibilities:

- Handle customer calls and service-related queries.
- Make regular SMR (Service Reminder) calls to customers.
- Schedule service appointments and follow up with customers.
- Inform customers about upcoming service requirements.
- Handle customer complaints and coordinate with the workshop team for resolution.
- Maintain customer records and call reports in DMS/CRM.
- Follow up with customers after service and ensure satisfaction.
- Coordinate with Service Advisors for customer requirements.
- Achieve monthly calling, appointment and retention targets.

Requirements:

- 1–3 years of experience in Automobile CRM/SMR/Customer Care preferred.
- Positive communication skills in Hindi & English.
- Basic computer and DMS/CRM knowledge.
- Good customer handling and follow-up skills.
- Automobile workshop experience will be preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Executive (India)
🏢 Dap Automobiles Private
📍 India