JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through qualified growth, flexibility, and personalized perks to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Facility Executive - Soft Services is responsible for managing and overseeing all soft service operations within the facility, ensuring a safe, clean, hygienic, and comfortable workplace environment. The role involves supervision of housekeeping, pantry operations, pest control, landscaping, waste management, vendor management, and client coordination while ensuring compliance with service level agreements (SLAs), company policies, and statutory requirements.

Soft Services Operations ManagementManage daily housekeeping activities to ensure high standards of cleanliness and hygiene across office premises.
Oversee pantry operations, ensuring uninterrupted service and availability of consumables.
Coordinate pest control, landscaping, horticulture, and waste management activities.
Conduct routine inspections and audits to identify service gaps and implement corrective actions.
Ensure all common areas, meeting rooms, washrooms, and workstations are maintained as per defined standards.
Vendor ManagementSupervise housekeeping, pantry, pest control, and other soft service vendors.
Monitor vendor performance against contractual obligations and SLAs.
Verify attendance, deployment, grooming, and productivity of vendor manpower.
Conduct regular vendor review meetings and ensure timely resolution of operational issues.




Client & Stakeholder ManagementServe as the primary point of contact for facility-related soft service concerns.
Address occupant complaints, requests, and escalations within committed timelines.
Maintain strong relationships with client representatives and internal stakeholders.
Ensure high levels of customer satisfaction through proactive support and service delivery.
Audit & ComplianceConduct daily facility inspections and maintain audit reports.
Ensure compliance with EHS (Environment, Health & Safety) guidelines and site policies.
Maintain records related to housekeeping schedules, pest control activities, and vendor compliance.
Support internal and external audits and ensure closure of observations.
Inventory & Asset ManagementMonitor stock levels of housekeeping materials, pantry consumables, and cleaning equipment.
Raise indents and coordinate procurement of required materials.
Maintain inventory records and ensure optimum utilization of resources.
Track consumption patterns and identify opportunities for cost optimization.
Administration & ReportingPrepare daily, weekly, and monthly operational reports.
Maintain records of complaints, service requests, inspections, and vendor performance.
Track and verify vendor invoices before submission for processing.
Support budget tracking and cost control initiatives.
Event & Meeting SupportCoordinate facility arrangements for events, meetings, town halls, and VIP visits.
Ensure meeting rooms, conference facilities, and event spaces are adequately prepared.
Manage special cleaning and support requirements during business events.




Safety & Risk ManagementEnsure housekeeping staff adhere to safety procedures and use PPE appropriately.
Identify potential risks and hazards and coordinate corrective actions.
Participate in emergency response drills and business continuity activities.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Facility Executive (India)
🏢 JLL
📍 India