STORE MANAGER – JOB DESCRIPTION

Company: BeeLittle
Department: Retail Operations
Position: Store Manager
Reporting To: Management
Location: Erode
Employment Type: Full-Time

1. Job Purpose

The Store Manager is responsible for the overall management and performance of the store, including sales, customer service, staff management, inventory, visual merchandising, store operations, and achieving business targets.

The Store Manager must ensure smooth day-to-day operations while maintaining BeeLittle's service standards and company policies.

2. Key ResponsibilitiesA. Store Operations

- Manage the complete day-to-day operations of the store.
- Ensure the store opens and closes on time as per company guidelines.
- Maintain proper store discipline, cleanliness, and housekeeping.
- Ensure all company policies, procedures, and operational guidelines are followed.
- Monitor daily store activities and resolve operational issues promptly.
- Ensure proper maintenance of store equipment, fixtures, and assets.

B. Sales & Target Achievement

- Achieve monthly and daily sales targets assigned by management.
- Monitor individual and team sales performance.
- Prepare action plans to improve sales performance.
- Track sales, conversion, average bill value, and other relevant KPIs.
- Motivate the sales team to achieve and exceed targets.
- Identify opportunities to increase sales through upselling and cross-selling.

C. Customer Service

- Ensure excellent customer service at all times.
- Handle customer complaints and resolve issues professionally.
- Ensure customers receive accurate information regarding products, offers, pricing, and policies.
- Maintain a positive shopping experience for every customer.
- Collect and communicate customer feedback to management.

D. Team Management

- Supervise and manage all store employees.
- Prepare and monitor staff attendance, shifts, weekly offs, leave, and permissions.
- Allocate daily responsibilities and work areas to team members.
- Conduct regular team briefings and communicate management instructions.
- Train and coach employees on product knowledge, customer handling, and sales techniques.
- Monitor employee performance and provide regular feedback.




- Maintain discipline and qualified behaviour within the team.
- Escalate repeated performance or disciplinary issues to management/HR.

E. Inventory Management

- Monitor stock levels and ensure adequate availability of products.
- Ensure proper receiving, checking, tagging, storage, and display of stock.
- Conduct regular stock verification and physical inventory checks.
- Identify shortages, excess stock, damages, and discrepancies.
- Ensure stock is properly arranged and maintained.
- Coordinate with the warehouse/operations team for stock requirements and replenishment.
- Minimize stock loss, damage, and shrinkage.

F. Visual Merchandising

- Ensure products are displayed according to company guidelines.
- Maintain proper product arrangement, signage, pricing, and promotional displays.
- Ensure the store looks clean, organized, and customer-friendly.
- Implement promotional and seasonal displays as instructed by management.

G. Cash & Billing Operations

- Ensure proper billing and cash-handling procedures are followed.
- Monitor daily cash collections and payment transactions.
- Verify daily sales and cash reports.
- Ensure proper handling of cash, card, UPI, and other payment methods.
- Report any billing or cash discrepancies immediately.

H. Reporting & Documentation

- Maintain daily sales and operational reports.
- Ensure attendance, leave, permission, and shift records are updated correctly.
- Maintain stock and inventory-related records.
- Submit required reports to management within the given timeline.
- Ensure all Google Sheets, WhatsApp updates, and company records are maintained accurately.

I. Compliance & Security

- Ensure compliance with company rules and store procedures.
- Monitor store security and prevent theft, damage, and unauthorized activities.
- Ensure CCTV and other security systems are functioning properly.
- Report any major incident, loss, damage,



or security concern immediately.
- Follow workplace safety and emergency procedures.

3. Daily Responsibilities

- Check store cleanliness and readiness before opening.
- Conduct staff briefing and allocate responsibilities.
- Review previous day's sales and pending activities.
- Monitor sales and customer flow throughout the day.
- Check stock availability and display.
- Monitor staff attendance and performance.
- Handle customer concerns and operational issues.
- Review billing/cash transactions.
- Ensure all required reports and updates are completed before closing.

4. Key Performance Indicators (KPIs)

- Achievement of monthly sales targets
- Daily sales performance
- Conversion rate
- Average bill value
- Customer satisfaction
- Team productivity
- Attendance and staff discipline
- Stock accuracy
- Stock loss/shrinkage control
- Store cleanliness and visual merchandising
- Timely completion of reports and operational activities

5. Required Skills

- Strong leadership and team-management skills
- Good communication and interpersonal skills
- Customer-service orientation
- Sales and negotiation skills
- Basic computer and Google Sheets knowledge
- Inventory-management skills
- Problem-solving and decision-making ability
- Ability to work under pressure and meet targets
- Good organizational and time-management skills

6. Qualification & Experience

- Minimum qualification: Diploma / Graduate
- Previous experience in retail/store operations is preferred.
- Experience in managing a sales team will be an added advantage.
- Candidates should have good communication skills and a customer-focused approach.

7. Authority & Accountability

The Store Manager is accountable for the overall sales performance, customer experience, staff discipline, inventory accuracy, cash handling, and smooth operation of the assigned store.

Any major operational, financial, stock, customer, or employee-related issue must be immediately escalated to the concerned management/Area Manager.

Note: The responsibilities may be modified or expanded based on business requirements and management instructions.

Pay: ₹30,000.00 - ₹36,000.00 per month

Work Location: In person

📌 Store Manager (Erode)
🏢 Beelittle.in
📍 Erode