Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Siemens Mendix
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely resolutions to ensure the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain system reliability and support business continuity effectively.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.




- Document findings and solutions clearly to support knowledge sharing within the team.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their skilled growth.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Siemens Mendix.
- Strong problem-solving abilities with a focus on diagnosing and resolving software issues.
- Experience in monitoring and maintaining business-critical applications to ensure high availability.
- Ability to analyze system logs and performance metrics to identify root causes of incidents.
- Effective communication skills to liaise with technical teams and stakeholders for issue resolution.
- Familiarity with application lifecycle management and support best practices.

Additional Information:

- The candidate should have minimum 3 years of experience in Siemens Mendix.

- This position is based at our BDC7C - SEZ location.

- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (India)
🏢 Accenture
📍 India