Job Summary

We are looking for an experienced and guest-oriented Front Office Executive to join our Front Office team. The candidate will be responsible for handling day-to-day front office operations, guest check-in/check-out, reservations, guest queries and coordination with various departments to ensure excellent guest service.

Key Responsibilities

- Welcome and assist guests in a professional and courteous manner.
- Handle check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, amendments and guest requests.
- Handle guest queries, complaints and requests and ensure timely resolution.
- Maintain accurate guest records and update information in the hotel PMS.
- Coordinate with Housekeeping, F&B;, Engineering and other departments for smooth operations.
- Handle guest calls, messages and correspondence professionally.
- Prepare and maintain front office reports and shift handover records.
- Handle billing and cash/credit card transactions as per hotel procedures.
- Ensure proper room status updates and coordination with Housekeeping.
- Maintain knowledge of hotel facilities, services, room categories and local attractions.
- Follow hotel SOPs, grooming standards and guest service standards.




- Ensure proper communication and handover between shifts.
- Maintain confidentiality of guest information.
- Perform other duties assigned by the Front Office Manager / Management.

Candidate Profile

- Minimum 1–2 years of relevant experience in Front Office operations in a hotel.
- Diploma/Degree in Hotel Management or equivalent qualification.
- Prior experience with hotel PMS is required/preferred.
- Knowledge/experience of InnKey software will be an added advantage.
- Good communication and interpersonal skills.
- Pleasant personality and professional grooming.
- Solid guest-handling and problem-solving skills.
- Good knowledge of check-in/check-out, reservations and billing procedures.
- Ability to work in rotational shifts, including weekends and holidays.
- Ability to coordinate effectively with different departments.

Key Skills

Front Office Operations | Guest Relations | Check-in & Check-out | Reservations | PMS | InnKey | Billing | Guest Complaint Handling | Communication | Team Coordination

Pay: ₹20,000.09 - ₹30,000.97 per month

Benefits:

- Food provided
- Leave encashment
- Provident Fund

Work Location: In person

📌 Front Office Executive cum Admin (India)
🏢 The Fern Residency Mumbai, Pritam Dadar, Series by Marriott
📍 India