Hiring – Support & Operations Manager

Job Title: Support & Operations Manager
Employment Type: Full-Time | On-Site
Salary: ₹17,000 – ₹25,000 per month
Office Timing: 10:00 AM – 6:00 PM

Job Overview

We are looking for a dedicated, organized, and detail-oriented Support & Operations Manager to manage end-to-end student support and operational activities.

The role involves handling the complete student lifecycle — from admission to certification — while ensuring timely communication, proper coordination, accurate record management, and a smooth experience for all learners.

Key Responsibilities

- Manage end-to-end student support and operational activities.
- Handle and coordinate the complete admission process.
- Maintain and regularly update student records in Zoho CRM and Google Sheets.
- Communicate with students regarding admissions, queries, updates, and requirements.
- Conduct admission calls, feedback calls, and follow-ups.
- Ensure timely reminders and follow-ups with students.
- Track student progress and identify pending requirements.
- Monitor pending payments, documents, study materials, exams, and certifications.
- Coordinate the complete exam-to-certification process.
- Maintain accurate student data and operational records.




- Coordinate with relevant teams to resolve student-related issues.
- Ensure a smooth and seamless student experience throughout the learning journey.

Skills & Requirements

- Good verbal and written communication skills in Hindi and English.
- Strong follow-up and coordination skills.
- Comfortable working with MS Excel / Google Sheets.
- Experience with Zoho CRM will be an advantage.
- Valuable problem-solving and decision-making attitude.
- Strong organizational and time-management skills.
- Detail-oriented with the ability to manage multiple tasks.
- Student-first and service-oriented approach.
- Candidates with experience in student support, operations, customer support, education, or coordination will be preferred.

Salary & Work Details

Salary: ₹17,000 – ₹25,000 per month
Working Hours: 10:00 AM – 6:00 PM
Job Type: Full-Time
Work Mode: On-Site

Ideal Candidate

The ideal candidate should be responsible, proactive, well-organized, and comfortable handling multiple student-related activities, with strong communication and follow-up abilities.

Pay: ₹17,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Support & Operations Manager (Indore)
🏢 Gigatorb software
📍 Indore