Job Description – QA & Support Engineer

Company: Cosysta
Location: Kochi, Kerala
Employment Type: Full time
Department: Technology / Product Engineering
Role: QA & Support Engineer
Experience: 1–3 years preferred
Reporting To: CTO / Technical Lead

Role Summary

Cosysta is looking for a QA & Support Engineer who can take responsibility for both software quality assurance and customer/application support.

The person will test web and mobile applications before release, identify and document defects, verify fixes, assist customers when technical issues arise, and coordinate closely with developers to ensure reliable delivery.

This is suitable for someone who enjoys both testing software and solving real user problems.

Key Responsibilities

Quality Assurance

- Perform functional, regression, integration, compatibility, usability and basic performance testing.
- Test web applications, mobile applications, APIs and admin panels.
- Understand requirements, user stories and workflows before testing.
- Prepare test scenarios, test cases and checklists.
- Identify, reproduce and document software defects clearly.
- Report bugs with screenshots/videos, logs, environment information and reproduction steps.
- Retest resolved issues and perform regression testing before releases.
- Verify applications across Windows, macOS, Android, iOS and major browsers where applicable.
- Participate in release validation and provide QA sign-off/status to the technical team.
- Maintain records of test execution, defects and release quality.
- Gradually introduce automated testing for repetitive test scenarios.

Technical & Customer Support

- Handle technical issues reported by customers and internal users.
- Diagnose application, configuration, login, browser, API and basic server-related problems.
- Reproduce customer-reported bugs before escalating them to developers.
- Provide clear instructions and solutions to users.
- Maintain support tickets and track issues until closure.
- Prioritize critical production issues and communicate them quickly to the development team.
- Follow up with customers after fixes are deployed.
- Prepare FAQs, troubleshooting documents and knowledge-base articles.
- Identify recurring support problems and recommend product improvements.




- Assist customers during application implementation, onboarding and updates when required.

Required Technical Skills

Candidates should have working knowledge of:

- Manual software testing
- Web and mobile application testing
- Test case preparation
- Bug reporting and defect tracking
- Browser developer tools
- Basic HTML, CSS and JavaScript understanding
- REST APIs
- Postman or similar API-testing tools
- SQL and basic database queries
- Git/GitHub basics
- Jira, Trello, ClickUp or similar issue-management tools
- Windows and macOS troubleshooting
- Basic Linux/server concepts
- Documentation and reporting

Preferred Additional Skills

Knowledge of any of the following will be an advantage:

- Selenium
- Playwright
- Cypress
- Appium
- JMeter
- Postman automated collections
- CI/CD concepts
- GitHub Actions
- Basic cloud platforms such as AWS, Azure or DigitalOcean
- Basic networking and DNS
- WordPress/Next.js/React applications
- Node.js or Python applications
- AI-enabled applications and chatbot testing
- Mobile app testing
- Security and performance testing fundamentals

Candidate Profile

We are looking for someone who:

- Pays close attention to small errors and inconsistencies.
- Thinks from the end user's perspective.
- Can reproduce technical problems systematically.
- Communicates problems clearly to developers.
- Can communicate professionally with customers.
- Takes ownership of an issue until it is resolved.
- Can work independently in a startup environment.
- Is comfortable learning new technologies quickly.
- Can manage multiple projects and support requests simultaneously.

Educational Qualification

Preferred:

B.Tech / B.E. / BCA / MCA / B.Sc Computer Science / B.Sc IT / Diploma in Computer Science or related qualification.

Candidates with strong practical testing and troubleshooting skills may also be considered irrespective of degree.

Suggested KPIs

For Cosysta,



I would measure this role primarily through:

KPIExpectationCritical bugs reaching productionAs low as possibleBug reporting qualityClear and reproducibleRegression coverage100% of critical workflowsSupport first responseWithin agreed SLATicket resolutionMajority within SLARelease testingCompleted before every production deploymentReopened bugsLow percentageDocumentationUpdated continuouslyCustomer issue ownershipTicket followed through closureAutomationIncreasing repetitive-test automation over timeImportant Role Principle

The employee should not simply forward customer complaints to developers.

The expected workflow is:

Customer reports issue → Support investigates → QA reproduces → Evidence collected → Priority assigned → Developer fixes → QA verifies → Deploy → Customer confirmation → Ticket closed

This gives Cosysta a single person/team responsible for the full quality + support loop.

Job Posting Version

QA & Support Engineer – Cosysta, Kochi

Cosysta is hiring a QA & Support Engineer to ensure the quality and reliability of our software products while providing technical support to customers.

The role includes manual software testing, bug identification and documentation, API testing, regression testing, release validation, customer issue troubleshooting, ticket management and coordination with developers.

Candidates should have knowledge of software testing, Postman, SQL, browser developer tools, basic web technologies and technical troubleshooting. Experience with Selenium, Playwright, Cypress, automation testing or cloud/server environments will be an advantage.

Experience: 1–3 years
Location: Kochi
Role: Full-Time
Skills: Manual Testing, QA, API Testing, SQL, Bug Tracking, Technical Support, Customer Support, Troubleshooting

Apply with: Resume + current salary + expected salary + notice period.

For a small software company, I would actually title this position “QA & Technical Support Engineer” rather than simply “QA and Support Engineer”—it communicates that the support work is technical rather than call-centre/customer-service work.

Pay: ₹10,000.00 - ₹52,676.67 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Software QA Engineer (Kaloor)
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