Role: Customer Success Lead
Location: Bengaluru – HSR Layout
Work Mode: Work From Office
Timings: 5:00 PM – 2:00 AM
Working Days: 6 Days | Rotational Week Off

Key Responsibilities:

- Drive customer retention, engagement, and satisfaction.
- Handle customer concerns and ensure timely resolution.
- Identify opportunities for upselling and cross-selling.
- Monitor customer performance and engagement metrics.
- Collaborate with internal teams to ensure a smooth customer experience.

Preferred Profile:

- Prior experience in EdTech and B2C is highly preferred.
- Solid experience in customer success, relationship management, or client servicing.
- Excellent communication and interpersonal skills.
- Customer-focused, proactive, and target-oriented approach.

Pay: ₹500,000.00 - ₹650,000.00 per year

Benefits:





- Health insurance

Application Question(s):

- Do you have a working laptop?
- Are you currently based out of Bangalore?
- Are you comfortable working in UK timings- 5PM to 2AM?
- We have a max budget of 6.5lpa, Are you comfortable with that?
- What is your current CTC?
- What is your notice period?
- Have you managed a team responsible for revenue, renewals, upselling, or customer retention?
- What experience do you have in managing renewals, retention, and churn reduction?
- Are you okey working 6 days a week with rotational week offs?

Work Location: In person

📌 Customer Success Lead (Bengaluru)
🏢 BrightChamps
📍 Bengaluru