Job Description:

- We are looking for experienced Genesys Contact Center IVR Professionals to design develop implement and support enterprise contact center solutions
- The ideal candidate should have hands on experience in Genesys platforms IVR development call routing strategies CTI integrations contact center operations and customer experience solutions

Key Responsibilities:

- Design develop and support Genesys Contact Center solutions
- Configure and maintain IVR applications call flows routing strategies and reporting solutions
- Work on Genesys components such as GVP Composer IRD Routing SIP Server UCS CME WFM and Reporting tools
- Develop and troubleshoot voice applications and self service solutions
- Integrate contact center platforms with CRM and third party applications
- Monitor system performance and ensure high availability of contact center environments
- Perform root cause analysis and resolve production issues
- Collaborate with business stakeholders to gather requirements and implement solutions
- Participate in deployments upgrades migrations and system enhancements
- Required Skills
- Strong experience in Genesys Contact Center Platform
- Hands on experience in IVR Design Development
- Knowledge of Call Routing SIP CTI Voice Gateway and Telephony Concepts




- Experience with Genesys Engage Cloud CX environments
- Understanding of Contact Center Operations and Customer Experience solutions
- Experience with troubleshooting and production support
- Basic knowledge of SQL APIs and integration technologies
- Excellent communication and stakeholder management skills

Technical Requirements:

- Genesys Cloud CX Certifications
- Experience in CRM integrations Salesforce Dynamics ServiceNow etc
- - Exposure to AWS Azure cloud environments
- Understanding of reporting and analytics tools

Additional Responsibilities:

- Mandatory Skills
- Genesys Engage Genesys Cloud CX
- Contact Center Technologies
- IVR Design Development
- Call Routing Call Flow Design
- SIP CTI Telephony Integration
- Voice Bots Self Service Applications
- Production Support Troubleshooting
- Positive to Have Skills
- Salesforce ServiceNow CRM Integration
- Java
- NET APIs Web Services
- SQL Database Knowledge
- AWS Azure Cloud Exposure
- Reporting Analytics Tools
- Workforce Management WFM

Preferred Skills:

Technology->Communication->IVR/CCT,Technology->Infrastructure-Contact Center->ContactCenter model

Experience: 0.00-0.00 Years

📌 Genesys Engineer (Pune)
🏢 Infosys
📍 Pune