Key Responsibilities:

- Key Responsibilities
- Own end to end production support for business critical applications services ensuring high availability and rapid restoration of service
- Lead triage and resolution of complex incidents coordinating across engineering and operations teams and driving timely communication during outages
- Perform root cause analysis RCA for recurring major incidents and implement corrective and preventive actions to reduce incident frequency
- Develop and maintain Python based automation to streamline operational tasks reduce manual intervention and improve reliability
- Improve monitoring and alerting effectiveness by tuning signals reducing noise and ensuring actionable alerts aligned to service health
- Create and maintain runbooks SOPs and knowledge articles to standardize support processes and accelerate onboarding
- Drive problem management by identifying trends from incidents logs and metrics and partnering with teams to prioritize fixes
- Support production releases and changes by validating readiness assessing risk and ensuring rollback contingency plans are in place
- Mentor and guide support engineers promoting best practices in incident handling troubleshooting and operational excellence




- Participate in on call rotations and ensure adherence to SLAs OLAs through disciplined execution and continuous improvement
- Minimum Qualifications
- BTECH MTECH BCA or MCA or equivalent practical experience
- 10 15 years of experience in Production Support SRE Operations for large scale mission critical systems
- Solid Python skills with proven experience building scripts tools for automation and operational efficiency
- Hands on expertise in incident management troubleshooting under pressure and restoring services quickly and safely
- Experience conducting RCA and driving permanent fixes through collaboration with engineering teams
- Strong documentation skills for runbooks operational procedures and post incident reports

Technical Requirements:

- SKILLS Foundational Maintenance and Production Support process PLM Production Support process Technology DevOps Site Reliability Engineering SRE Technology OpenSystem Python OpenSystem Python

Preferred Skills:

Technology->OpenSystem->Python - OpenSystem->Python,Technology->DevOps->Site Reliability Engineering(SRE),Foundational->Maintenance and Production Support process->PLM Production Support process

Skills: Devops, Python

Experience: 0.00-0.00 Years

📌 Production Support (Python SRE) (Hyderabad)
🏢 Infosys
📍 Hyderabad