Key Responsibilities:

- Key Responsibilities
- Production Stability Incident Management
- Own L2 L3 production support for Java Spring Boot services ensuring high availability and rapid recovery
- Triage incidents perform impact analysis coordinate war rooms and drive timely resolution within SLAs
- Conduct root cause analysis RCA and implement corrective and preventive actions to reduce recurring issues
- Application Platform Troubleshooting
- Diagnose issues across application API and infrastructure layers using logs traces and metrics
- Debug Spring Boot applications analyze thread dumps heap behavior when needed and address performance bottlenecks
- Collaborate with development teams to propose code fixes configuration changes and protected rollout plans
- AWS Operations Reliability
- Support workloads running on AWS ensuring secure access stable deployments and reliable integrations with AWS services
- Improve observability by tuning alerts dashboards and defining actionable monitoring for critical customer journeys
- Operational Excellence
- Create and maintain runbooks SOPs knowledge articles and incident postmortems
- Drive continuous improvement through problem management automation opportunities and release change readiness checks




- Mentor junior support engineers and promote best practices in troubleshooting and incident handling
- Minimum Qualifications
- Bachelor s or Master s degree in Computer Science IT or related field BTECH BCA MCA MTECH
- 8 10 years of experience in Production Support Application Support for enterprise applications
- Strong hands on experience with Java and Spring Boot in production environments
- Working experience supporting applications on AWS including troubleshooting cloud based deployments and services
- Strong understanding of incident management RCA and operational processes with excellent communication skills

Technical Requirements:

- Skills
- Foundational Maintenance and Production Support process PLM Production Support process Technology Cloud Platform Amazon Webservices DevOps Technology Java Springboot

Preferred Skills:

Technology->Java->Springboot,Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Platform->Amazon Webservices DevOps

Skills: Devops, Spring Boot, cloud platform , Java, Aws

Experience: 0.00-0.00 Years

📌 Production Support(java springbootAWS) (Hyderabad)
🏢 Infosys
📍 Hyderabad