Key Responsibilities:

- Key Responsibilities
- Production Support Incident Management
- Lead L2 L3 production support for business critical applications ensuring high availability and minimal downtime
- Triage troubleshoot and resolve incidents across application database and AWS infrastructure layers within defined SLAs
- Perform deep root cause analysis RCA for recurring issues and drive corrective and preventive actions CAPA
- Coordinate major incident bridges communicate status updates and ensure timely stakeholder alignment during outages
- AWS Support Operational Excellence
- Monitor and support workloads on AWS ensuring reliability scalability and cost aware operations
- Improve observability by tuning alerts dashboards and log metric signals to reduce noise and detect issues early
- Support deployments and release activities ensuring production readiness rollback plans and post release validation
- Java Spring Boot SQL Troubleshooting
- Diagnose application issues in Java Spring Boot services including performance bottlenecks thread heap concerns and API failures
- Analyze SQL queries execution plans and database behavior to resolve latency deadlocks and data consistency issues
- Collaborate with development teams to implement permanent fixes improve code resiliency and reduce incident recurrence
- Authorization Access Controls
- Support and troubleshoot authorization related issues ensuring secure and compliant access patterns across services




- Partner with security and engineering teams to validate access changes and reduce risk in production environments
- Minimum Qualifications
- Bachelor s or Master s degree in Engineering Computer Applications BTECH BCA MCA MTECH or equivalent practical experience
- 10 15 years of experience in production support application support for enterprise systems
- Strong hands on experience supporting AWS based environments and resolving cloud operational issues
- Solid Java Spring Boot troubleshooting experience in production environments
- Strong SQL skills with proven ability to investigate data issues and optimize queries for performance
- Experience handling incidents RCA documentation and working within SLA driven support processes
- Working knowledge of authorization concepts and troubleshooting access permission issues in applications

Technical Requirements:

- Skills
- Foundational Maintenance and Production Support process PLM Production Support process Technology Cloud Security AWS Infrastructure Security AWS Systems Manager Technology Database Administration MS SQL Server SQL Server Technology Java Springboot

Preferred Skills:

Technology->Java->Springboot,Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager,Technology->Database Administration->MS SQL Server->SQL Server

Skills: Spring Boot, Sql, Ms Sql Server, Java, Aws

Experience: 0.00-0.00 Years

📌 Production Support (AWS support) Java springbootSQL (Hyderabad)
🏢 Infosys
📍 Hyderabad