Incident Management

6-8 years of experience in Major Incident Management

(B3)

· ITIL framework knowledge and operational experience in Incident Management & Major Incident Management.

· Additional knowledge of Problem, Change or Release management will be an added advantage

· Worked as Major Incident Coordinator with hands on experience in chairing MIM Calls

· Managed cross tower incidents and complex problems

· Good understanding of Service Desk Operations, Escalation Management

· Stakeholder Management experience

· Good Communication skills – Verbal and Written

· Willing to work in Shifts (24*7)

Change Management

4-6 years of experience in Change Management

(B3)

· Candidate with 4-6 years of Change management

· ITIL framework knowledge and operational experience in Change Management.

· Worked as Change Coordinator

· Share CAB / TAB meeting invite to all key stakeholders.

· Share the agenda and MOM of every CAB meeting with all the participants

· Review and approve low complexity changes.,



Coordinate with the technical teams if any clarification is needed

· Participate in CAB meetings to discuss release scope and/or roadblocks

· Positive Communication skills - Verbal and Written

Problem Manager

6-8 years of experience in Problem & Knowledge Manager

(B3)

· ITIL framework knowledge and operational experience in Problem Management

· Worked as Problem Manager with understanding of running Major Incident Management processes including producing MIR's, producing RCA's

· Well versed with various problem solving techniques like Pareto, FMEA, 5 Whys, Fish-Bone etc.

· Experience in defining processes and driving their maturity & providing delivery in multi-tower environments.

· Ensuring that all Service Towers interface into the overarching process framework & removal of SILO's

· Ensuring that all Resolver Teams and Service Towers that interface to the process understand their obligations when operating within the process

· Be responsible for maint

📌 Incident Management Specialist/Production Support (Mumbai)
🏢 TalentOla
📍 Mumbai