Senior Operations Manager Mumbai, India **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Mumbai/Senior-Operations-Manager_26034641) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Mumbai/Senior-Operations-Manager_26034641) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Mumbai/Senior-Operations-Manager_26034641) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Mumbai/Senior-Operations-Manager_26034641) **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview*** Global Finance was set up in 2007 as a part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include Accounts Payable, General Accounting & Reconciliations, Treasury Management Support on Capital, Liquidity and Balance Sheet Management, Management Reporting & Analysis, Research & Analytics, Financial Transaction Processing, Finance Systems Support & Regulatory reporting. Over the years, the scope of Global Finance has been expanded to include operations for other enterprise control functions like Human Resources and Risk and Compliance. The Global Regulatory Reporting (GRR) function, a part of the Global Financial Control organization within the CFO Group, is responsible for accurate filing of non-liquidity related financial regulatory reports including call reports,



cross-Border BEA and state fillings, FINREP, COREP, AnaCredit & Statistical reporting. **Job Description*** GRR has set up a multi-year program to perform conformance and transaction testing on GRR high-risk reports. The primary responsibility of this role is to deliver a significant business transformation across operating models, process improvement and automation as part of a wider transformation initiative. **Responsibilities*** + The individual will need to provide thought leadership to the Report owners to identify and drive process redesign within their reporting teams + The individual will need to lead the review and challenge of current processes in collaboration with report owners to identify transformational re-design + The role will require both extensive project management experience and proven experience at working in a variety of roles within financial services across Finance, Operations or Risk Management + The individual will need to demonstrate the skills required to deliver a complex and multi-faceted project end to end + The candidate will be responsible for both medium/long term project planning, as well as day-to-day task tracking and monitoring of risks, issues and dependencies to ensure momentum is achieved and sustained + This is an excellent opportunity for an individual who has demonstrated experience in large-scale op models, process or data transformations to manage and deliver a significant and high-profile initiative **Requirements*** **Education*** Chartered Accountant or post-graduate degree in business **Experience Range*** 15+ years of which at least 10 years in relevant roles i.e. Regulatory reporting production, legal entity controller, product controller, risk management, operations, etc. **Foundational skills*** + Strong background in financial regulatory reporting in the UK and Europe - COREP, FINREP, etc. + Deep understanding of prevalent regulatory environment and emerging regulatory expectations + Ability to manage senior stakeholder relationships and provide leadership updates + Proven experience in providing thought leadership on process redesign + Robust project management experience structuring and delivering complex initiatives + Demonstrates a healthy skepticism and ability to partner with a multiple stakeholder + Collaborative team player with clear examples of working across teams and positively influencing other areas not under their direct reporting lines + Ability to positively drive work forward and create a strong team environment + Structured approach to defining, executing and evidencing deliverables + Ability to operate within a global environment working with stakeholders from multiple locations and time zones + Experience in identifying and managing the risks, issues and dependencies inherent in delivering complex regulatory changes + Previous experience of implementing complex regulatory change programmes into business as usual (BAU) reporting environments (E.G. FRTB, Basel 3.1, FinRep, Ana Credit) + Prior experience working within Agile methodologies / frameworks **Desired skills** + Collaborative team player with clear examples of working across teams and positively influencing other areas not under their direct reporting lines + Ability to positively drive work forward and create a strong team environment + Structured approach to defining, executing and evidencing deliverables **Work Timings*** 11:30 am to 8:30 pm **Job Location*** Mumbai Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation,



genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a secure work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Investment products offered through MLPF&S; and insurance and annuity products offered through MLLA: **Are Not FDIC Insured** **Are Not Bank Guaranteed** **May Lose Value** **Are Not Deposits** **Are Not Insured by Any Federal Government Agency** **Are not a condition to Any Banking Service or Activity** Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S;" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp."). MLPF&S; is a registered broker-dealer, registered investment adviser, **Member SIPC** and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation. Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation ("BofA Corp."). Bank of America Private Bank is a division of Bank of America, N.A. Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation. © 2026 Bank of America Corporation. All rights reserved.

📌 Senior Operations Manager (Mumbai)
🏢 Bank Of America
📍 Mumbai