Guest Relations Executive

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

No experience required

No experience required

Apply By

Not Provided

Posted today

Fresher Job

Be an early applicant

About the job

Duties and Responsibilities:

Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback/review

Reply to guests queries through email, AirBnB, WhatsApp.

Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.)

Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages

Be in touch with the guests during their stay to ensure high levels of guest satisfaction

Point of contact for apartment owners: explain rental service operations to them, get them onboard & maintain rapport with them over time

Coordinate with apartment owners to procure missing furniture and other items for their apartment

Curate information on things to do around the area and ensure that the document is updated in a timely manner

Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc.

Requirement:

Strong communication: interactions with high profile clients and home owners of luxury properties

Incredible sense of customer service





Ability to work in a team the job will require a high level of interaction with staff on the ground (estate managers, maintenance team, housekeeping team, photographers, etc.)

Well-developed project management skills: can work independently and set timelines to achieve your own goals

Comfortable with numbers, ability to quickly calculate the value delivered by various rental price points and tax implications

Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment

Strong execution focus with a drive to achieve measurable results and impact

Determination: once you start a project, you will do everything to achieve it

Deadline oriented (you feel satisfied when you have achieved your responsibilities on time) High level of self-motivation and drive Experience & Education

Experience in customer service or hospitality

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Market-competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

Additional Questions

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C; .

Already registered? Login

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C; .

Already registered? Login

📌 Guest Relations Executive - Fresher (Bengaluru)
🏢 The Blue Kite
📍 Bengaluru