Job DescriptionKey ResponsibilitiesAMS Support & Incident Management- Provide L2/L3 support for SAP C4C issues- Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors- Handle SLA-based tickets using tools like ServiceNow / JIRA / RemedyC4C Functional Support- Support end-to-end processes: Lead → Chance → Quote → Order (integration to ECC), Service Ticket → Service Request → Resolution- Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurationsIntegration with ECC- Support integration scenarios between C4C ↔ ECC: Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests)- Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs- Monitor and resolve message failures in: Communication Arrangements, Message DashboardEnhancements & Change Requests- Work on CRs and enhancements: UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions.- Prepare functional specs and coordinate with technical teams (SDK / PDI)Data & Master Data Handling- Ensure consistency of: Business Partners / Customers, Products / Pricing data- Handle: Data replication issues, Data correction activitiesTesting & Deployment- Perform: Unit Testing, Integration Testing (C4C ↔ ECC),



UAT support- Support release cycles and transport managementDocumentation & Knowledge Management- Maintain: Functional documentation, KT materials, Configuration guides- Conduct knowledge transfer sessionsContinuous Improvement- Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stabilityRequired Skills & Experience✔ Experience- 8–12 years of SAP experience- 3+ years in SAP C4C (Sales Cloud / Service Cloud)- Strong exposure to ECC AMS / Support projects✔ Functional Expertise (C4C)- Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests)- Experience with: Business configuration & fine-tuning, Pricing and territory management✔ Integration Skills- Strong understanding of: C4C ↔ ECC integration scenarios- Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs- Knowledge of: Communication Systems & Arrangements, Code List Mapping✔ Technical Awareness- Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have)- Understanding of: Data replication frameworks✔ Tools & Methodologies- ITSM tools: ServiceNow / JIRA / Remedy- Understanding of: Incident, Problem, Change ManagementGood to Have- Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations- Exposure to: Fiori apps / APIs- Basic understanding of: SAP S/4HANA

📌 Sr. SAPC Consultant (Solapur)
🏢 Jade Global
📍 Solapur