Customer Support Team Lead – ZingHRLocation: Pune | Work Mode: Work from Office Experience: 6+ years in HRMS/HCM Support with 2+ years of Team LeadershipZingHR is hiring a Customer Support Team Lead to manage and mentor a team of 4–8 Support Executives, handle critical customer escalations, and ensure excellent support delivery.Key Responsibilities:- Lead, mentor, and monitor the performance of the support team.- Manage enterprise customer escalations and ensure 99%+ SLA adherence.- Oversee ticket management through tools such as Freshdesk.- Support HRMS modules, especially Payroll, Attendance, and Employee Lifecycle.- Track KPIs, CSAT, productivity, and team performance.- Coordinate with Product, Technical, and Implementation teams.- Conduct customer/team training and drive process improvements.Required Skills:- Strong HRMS/HCM and Payroll knowledge.- Proven customer support and escalation-handling experience.- Minimum 2 years of people management experience.- Robust communication, analytical, and problem-solving skills.

📌 Customer Support Team Lead (Mumbai)
🏢 ZingHR
📍 Mumbai