Job DescriptionKey Responsibilities(Supply Chain Management)- Provide L2/L3 support for incidents and service requests related to:- Supply Chain Management – backlog reports, demand data issues.- Shipping & Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions- Item Master – item attribute updates, Oracle PLM sync, technology group lookups- OSFM – lot translations, WIP flow, ASEK job receipts- Perform root cause analysis and coordinate with BSA and business teams for resolution- Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM trackOrder to Invoice- Support Oracle Order Management, Receivables, and ModelN (Revenue Management):- Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions- Invoice email failures, MPL Customer Invoice Email Process issues- ModelN quote creation errors, WT import failures, price configuration issues- GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing)- B2B order automation failures and order management data fixesGTM (Oracle Global Trade Management) – Learning Track- Willingness to learn and support Oracle GTM functional areas:- Restricted Party Screening (RPLS) and Party Workbench- Product Classification (HTS/ECCN) and Item Workbench- Trade Transactions and Transaction Workbench- GTM hold release and Oracle EBS–GTM sync issues- AES Filing, Declarations,



and Transmission Manager (advanced)- Participate in structured GTM training using available training materials and DEV/TEST environment walkthroughs- Gradually take ownership of Tier-1 GTM queries and hold release ticketsGeneral Responsibilities- Manage and resolve ServiceNow incidents and service requests within defined SLA- Perform thorough root cause analysis and document resolution notes clearly- Collaborate with BSA, DBA, and cross-functional teams (B2B, Finance, Logistics) for complex issues- Contribute to proactive problem management and recurring issue identification- Support minor enhancements, data fixes, and non-prod deployments- Participate in knowledge transfer sessions and maintain KT documentationRequired Skills & Qualifications- 8 - 10 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules)- Hands-on experience with one or more of the following:- Oracle EBS Supply chain, OSFM- Oracle Order Management / Receivables- ModelN Revenue Management (Preferred)- Familiarity with ServiceNow for incident and request management- Strong analytical and troubleshooting skills with ability to perform root cause analysis- Valuable communication skills – ability to interact with business users, BSAs, and technical teams- Willingness to work in APAC/India time zone with occasional overlap with US hoursPreferred Skills- Exposure to Oracle Global Trade Management (GTM) or trade compliance concepts (RPLS, ECCN, HTS)- Experience with RMA processes or Oracle Service modules- Knowledge of Boomi integration or B2B transaction processing- Familiarity with Kinaxis or supply chain planning tools- Experience working in an ODC (Offshore Delivery Center) model

📌 Oracle EBS SCM OM and manufacturing (Amravati)
🏢 Jade Global
📍 Amravati