28 Sep
|
Arminus
|
Gurugram
Description:
Job Title: Production Support Analyst
Location: Gurgaon
Department: IT / Capital Markets / Production Support
Reports To: Delivery Manager
Job Summary
•
We are looking for a Production Support Analyst with 10+ Years of experience to provide L1/L2 support for Calypso versions 16.1 onwards, ideally with Calypso V17 / v18. The role involves monitoring production systems, resolving incidents, supporting business operations, and ensuring smooth functioning of trade lifecycle and related processes within SLA timelines.
Key Responsibilities
•
Provide L1/L2 production support for Calypso applications
•
Monitor daily batch processes, end-of-day (EOD) runs, and system performance
•
Troubleshoot and resolve incidents, tickets, and production issues within SLA timelines
•
Analyze logs, identify root causes, and deliver quick resolutions or workarounds
•
Coordinate with business users, developers, and upstream/downstream systems
•
Support key Calypso modules including:
o
Front Office (FO)
o
Back Office (BO)
o
Risk & Reporting
•
Manage interfaces,
data feeds, and trade lifecycle-related issues
•
Participate in release deployments, validation activities, and health checks
•
Document recurring issues and contribute to knowledge base and SOPs
•
Ensure adherence to change management and incident management processes
Required Skills
•
Basic understanding of Calypso System
•
Knowledge of financial markets (Derivatives, Fixed Income, FX, etc.)
•
Familiarity with Unix/Linux commands and basic scripting
•
Basic knowledge of SQL and database queries (Oracle preferred)
•
Understanding of trade lifecycle and risk concepts
•
Solid analytical and problem-solving skills
•
Good communication and stakeholder management abilities
Preferred Skills
•
Exposure to Calypso modules such as Trade capture, Market Data, Static Data, or Workflow
•
Knowledge of ITIL processes (Incident, Change, Problem Management)
•
Experience with schedul
📌 Calypso Production Support Analyst (Gurugram)
🏢 Arminus
📍 Gurugram