P2P Tower Leader – Procure to Pay Delivery Pan India Role Overview We are seeking an accomplished P2P Tower Leader to lead end-to-end Procure-to-Pay operations for global client engagements. The role is accountable for service delivery excellence, client relationship management, operational governance, process standardization, transformation initiatives, and team leadership within a business process services setting. The incumbent will own delivery outcomes across the P2P value chain, drive operational efficiencies, ensure compliance and controls, lead high-performing teams, and partner with clients to deliver measurable business value. Key Responsibilities Delivery Leadership & Operations Management • Lead end-to-end Procure-to-Pay operations across multiple client engagements. • Own service delivery performance against agreed SLAs, KPIs, productivity, quality, compliance, and customer satisfaction metrics. • Drive operational excellence through effective governance, risk management, and process controls. • Ensure timely and accurate processing of purchase orders, invoices, vendor queries, payments, and related P2P activities. • Manage service continuity, issue resolution, and escalation management. Client & Stakeholder Management • Act as the senior point of contact for client procurement, finance, and shared services leadership teams. • Lead governance forums, operational reviews, and executive business reviews. • Build strong client relationships and drive customer satisfaction through proactive engagement and value-led discussions. • Partner with client stakeholders to identify opportunities for process optimization and business outcome improvement.



Team Leadership • Lead and develop large delivery teams across onshore and offshore locations. • Drive people development, succession planning, capability building, and leadership coaching. • Foster a high-performance culture focused on accountability, customer centricity, continuous improvement, and innovation. • Manage resource planning, workforce utilization, capacity management, and talent retention. Continuous Improvement & Transformation • Drive process improvement initiatives leveraging Lean, Six Sigma, automation, AI, and digital solutions. • Identify opportunities to enhance efficiency, reduce costs, improve compliance, and strengthen supplier experience. • Lead transition and transformation programs, including process migration, standardization, and stabilization initiatives. • Support deployment of global process templates and best practices across delivery locations. Governance, Compliance & Controls • Ensure adherence to client policies, regulatory requirements, audit standards, and internal controls. • Monitor operational risks and implement corrective actions to mitigate delivery and compliance issues. • Drive process standardization and governance across regions and operating units. Required Qualifications • Bachelor's Degree in Commerce, Finance, Business Administration, Supply Chain, or related discipline.



MBA preferred. • 15-20 years of experience in Procure-to-Pay Operations, Shared Services, Global Business Services, or Business Process Services. • Extensive experience managing large-scale P2P delivery operations and global teams. • Strong knowledge of: o Requisition to PO Processing o Purchase Order Management o Vendor Master Management o Invoice Processing o Accounts Payable Operations o Payment Processing o Vendor Query Management o Supplier Governance & Compliance • Proven track record of managing senior client stakeholders and complex delivery engagements. • Experience working in outsourced service delivery or shared services environments. Preferred Qualifications • Lean Six Sigma Green Belt/Black Belt certification. • Experience with SAP, Oracle, Ariba, Coupa, ServiceNow, or similar ERP and procurement platforms. • Experience driving automation, AI-led operations, and digital transformation initiatives. • Exposure to global delivery models and multi-country operations. Key Competencies • P2P Delivery Leadership • Client Relationship Management • Operational Excellence • Service Delivery Governance • Financial & Commercial Acumen • Team & People Leadership • Stakeholder Management • Transformation & Continuous Improvement • Risk & Compliance Management • Executive Communication Success Measures • SLA & KPI Achievement • Client Satisfaction & Retention • Productivity & Cost Optimization • Quality & Compliance Performance • Employee Engagement & Team Development • Automation & Continuous Improvement Outcomes • Delivery Margin & Business Growth

📌 P Tower Leader – Procure to Pay Delivery (India)
🏢 Tata Consultancy Services
📍 India