28 Sep
|
ABRICKWRAPS CONSULTANCY
|
Maharashtra
28 Sep
ABRICKWRAPS CONSULTANCY
Maharashtra
WNS Global – Customer Support Executive, Pune Process: Voice / Chat / Email Experience: 1–10 years Qualification: Graduate Key Responsibilities Handle customer queries through Voice, Chat and Email channels. Provide accurate and timely resolutions while maintaining high customer satisfaction. Follow process guidelines, SOPs and quality standards. Maintain proper documentation and update customer information. Achieve defined TAT, CSAT, AHT and quality targets. Required Skills Excellent English communication and customer-handling skills. Good typing and written communication skills for Chat & Email. Basic computer knowledge and ability to work on multiple systems. Customer-focused attitude with valuable problem-solving skills. Willingness to work in rotational shifts / rotational week-offs .
📌 Customer Service Representative (Maharashtra)
🏢 ABRICKWRAPS CONSULTANCY
📍 Maharashtra