Key Responsibilities

- Provide efficient secretarial and administrative support to the Apollo One team and senior stakeholders.

- Receive and assist elite patients and their attendants with warmth, courtesy, and professionalism.

- Coordinate patient appointments, consultations, follow-ups, diagnostics, and other scheduled services.

- Maintain and manage appointment calendars, schedules, meetings, and reminders.

- Coordinate with doctors, consultants, doctors' secretaries, nursing teams, and other departments to ensure smooth patient flow.

- Prepare letters, reports, presentations, correspondence, meeting notes, and other administrative documents.

- Handle telephone calls, emails, messages, and patient-related communications professionally and promptly.

- Maintain accurate records, databases, registers, and confidential documents.

- Ensure timely communication of relevant information to patients, attendants, doctors, and internal teams.

- Assist in coordinating special requirements for elite/VIP patients in consultation with the concerned teams.

- Follow up on pending appointments, reports, approvals, requests, and other patient-related activities.

- Coordinate with billing, pharmacy, diagnostics, insurance/TPA, front office, and other support departments as required.

- Handle patient queries and administrative concerns professionally and escalate issues to the appropriate authority when necessary.

- Maintain strict confidentiality of patient information, medical records, financial information, and other sensitive data.





- Ensure all documentation and communication are handled in accordance with hospital policies and privacy requirements.

- Maintain a well-organized and professional work environment at the Apollo One reception/administrative area.

- Support management with reports, MIS, data compilation, presentations, and other administrative requirements.

- Assist in organizing meetings, events, patient engagements, and special visits as required.

- Perform any other duties assigned by the reporting manager.

Desired Candidate Profile

- Graduate in Any Discipline, preferably with a qualification in Business Administration, Hospital Administration, Hospitality, or a related field.

- 25 years of experience in secretarial, executive assistant, healthcare administration, hospitality, or premium customer-service roles.

- Experience handling VIP/HNI clients, senior executives, or elite patients will be an advantage.

- Excellent verbal and written communication skills.

- Strong proficiency in MS Office, email, calendar management, and documentation.

- Excellent organizational and multitasking abilities.

- Pleasant personality with polished professional etiquette.

- Strong interpersonal skills and the ability to interact confidently with senior professionals and high-profile patients.

- High level of discretion, confidentiality, and emotional maturity.

- Strong follow-up skills and attention to detail.

- Ability to remain calm and professional in a fast-paced setting.

📌 Walk-in || Secretary - Apollo One (Chennai)
🏢 Apollo Hospitals
📍 Chennai